Issue: project online odata failing to refresh due to 429: TOO MANY REQUESTS

[brents]

Hi, since last Friday, 19 May 2023 a number of our client's datasets which pull data from project online's odata feed has error 429: TOO MANY REQUESTS.  Since this is across more than one tenant and pulling from more than one project online instance i suspect a limit may have changed on the ProjectOnline odata feed side?  But i cannot find a Microsoft article stating if this is the case; or even what the limit may be.  Please assist urgently.

[Anonymous]

Hi @brents ,

Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

Best Regards,
Community Support Team _ Caitlyn

[brents]

Hi Caitlyn, i opened a support ticket with microsoft to investigate.  They verified the problem and manged to implement a fix on Mon, 29 May 2023.  Here is what they said was the root cause:  "for the dataset refresh failure, we have received an update from our product team that the issue was not actually from Power BI rather SharePoint team has enabled a feature flight which impacted the SharePoint connection with Power BI."

I must just add, the Fabric PBI support team were great to listen to the full problem (before jumping to any conclusion just to close an enquiry); and championed the ticket thru to its true resolution (despite the offending system not stictly being pbi but rather a data source system) ... it was lovely to feel like all the backend technicians were working together.  Kudos, Fabric Team!