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Sagar19

Issue: Cannot Load Model!

Submitted by Microsoft Employee on ‎10-06-2021 04:47 PM

I have a PowerBI dashboard which I didnt use for a long time and the refreshes of this dashboard were stopped. I have tried so many different things to bring this dashboard up like re-entering my credentials, refreshing it, deleting the Dataset and republishing, it keeps failing with the same error. It somehow doesnt like my refresh token and keeps saying it has expired no matter how many times I refresh. Stack trace below, can someone pls help how to fix this? It is driving me crazy!

 

Underlying error message: AADSTS700082: The refresh token has expired due to inactivity. The token was issued on 2020-11-09T01:08:08.7567518Z and was inactive for 90.00:00:00.
Trace ID: 7c78b412-bde9-44d3-b53b-536a35044900
Correlation ID: 072b2901-6297-44f5-9a68-fabec74eaffa
Timestamp: 2021-10-06 23:41:10Z
Underlying error message: AADSTS700082: The refresh token has expired due to inactivity. The token was issued on 2020-11-09T01:08:08.7567518Z and was inactive for 90.00:00:00.
Trace ID: 7c78b412-bde9-44d3-b53b-536a35044900
Correlation ID: 072b2901-6297-44f5-9a68-fabec74eaffa
Timestamp: 2021-10-06 23:41:10Z
Correlation ID: eb3d8ef1-8489-bb6a-acc5-54ae44508a8b
DM_ErrorDetailNameCode_UnderlyingHResult: -2146233088
Activity ID: 9debef8c-0414-4399-b353-2054158e094d
Request ID: 6ec225f8-3ad8-6dca-457f-f3c6b8ca5bdf
Time: Wed Oct 06 2021 16:41:13 GMT-0700 (Pacific Daylight Time)
Service version: 13.0.16982.26
Client version: 2110.2.07987-train
Cluster URI: https://df-msit-scus-redirect.analysis.windows.net/

Status: New
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1 Comment (1 New)
Comments
v-robertq-msft
Community Support
Community Support
‎10-06-2021 08:02 PM

Hi,

According to my research, you can follow these links and check if they can be helpful:

https://www.microsoftpartnercommunity.com/t5/Multi-Factor-Authentication-MFA/OAuth-Refresh-token-has...

https://docs.microsoft.com/en-us/javascript/api/overview/powerbi/refresh-token

https://github.com/microsoft/Partner-Center-PowerShell/issues/166

 

If you want to get a solution for this kind of token expiration problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

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