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AntonioPalomas

Issue: Applications Not Appearing as Available for End Users

Submitted by Advocate III on ‎09-28-2021 02:46 PM

Seem to have an issue with applications loading up within the APPs section of Power BI Service.
I have many users from the companies we work as consultants reporting the problem.
Please, can you see what is causing the problem.
Thanks.

There is another post in the community on the topic:

Applications Not Appearing as Available for End Us... - Microsoft Power BI Community

 

AntonioPalomas_0-1632865256031.png

 

Status: Accepted
See more ideas labeled with:
42 Comments (42 New)
Comments
slessmann
Frequent Visitor
‎09-29-2021 06:43 AM

My team is sporadically facing the issue acrossing browsers. Sometimes it goes away and sometimes comes back. 

 

Toggling between list/grid view sometimes resolves the issue but it can come back.

jadulay
Frequent Visitor
‎09-29-2021 07:25 AM

I am able to see my apps, but one of my apps is not loading due to the js error described above:

 

jadulay_0-1632925521976.png

I tried browsing in incognito mode.  It still didn't work.  I also tried Edge.  It still didn't work.

This issue started today 9/29.

 

hvnter
Resolver I
Resolver I
‎09-29-2021 07:50 AM

@jadulay @slessmann 

Two questions:

 

1)Are you going through a VPN?  

 

2) Are you experiencing the same on Power BI Mobile?

 

slessmann
Frequent Visitor
‎09-29-2021 07:52 AM

Hi @hvnter ,

 

1. No VPN on my part, but I wouldn't be suprised if other users would have our VPN on.

 2. Power BI mobile shows up just fine. 

 

I think it's something with a cache error in desktop browsers.

hvnter
Resolver I
Resolver I
‎09-29-2021 07:56 AM

@slessmann ,

 

Understood.  After I cleared history/cache/passwords/etc. on Chrome last night, I haven't had any further issues with it.  I agree with you its isolated to the web browser on the desktop since mobile is working fine

jadulay
Frequent Visitor
‎09-29-2021 08:13 AM

@hvnter

1. I am on VPN.  I tried on iOS Safari not on VPN and i'm still experiencing the issue.

2. It is loading in the Power BI app on iOS.  

jalsing
Frequent Visitor
‎09-29-2021 08:27 AM

We are also facing the issue, though most of the time the app does load but clicking on a report link (eg from a dashboard or naviagation panel) just doesn't do anything. 

 

I see this error in chrome console:

jalsing_0-1632929211907.png

 

I have tried clearing cache, different browser, etc. Nothing works. 

 

 

dedelman_clng
Community Champion
Community Champion
‎09-29-2021 10:15 AM

All - For those that are having trouble with the apps themselves, it may be related to which version the underlying workspace is.  I was having this issue and while documenting to open a support ticket, I discovered that my "new" workspace apps opened just fine, while apps on the older workspace were failing. After upgrading the workspaces to the newer version, that seemed to fix the issue.

 

I also have to remove all cookies and content for *powerbi.com in my browser before I could even see my list of apps, so there may still be an underlying issue.

 

Finally, rather than report this in the "Ideas" forum, if you have a Pro license you can always put in a support ticket at https://powerbi.microsoft.com/en-us/support/pro/ 

 

Hope this helps

David

dapronr
Frequent Visitor
‎09-29-2021 12:30 PM

same here - experiencing all of the comments above. 

Tomas_Govenius
Regular Visitor
‎09-30-2021 12:09 AM

I have started a support ticket, the internal team has a bug on this, they said that it will be fixed at the end of october but that will not work for me (or anyone else with the same problem i guess), so they will get a workaround before then.

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