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roregan

Internal Service Error

Submitted by on ‎03-10-2021 09:58 AM

I've been receiving the following error consistently with a report that works fine on desktop:

 

"The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support. Please try again later or contact support. If you contact support, please provide these details."

 

Cluster URIWABI-NORTH-EUROPE-redirect.analysis.windows.net

Activity IDfcb8ef03-cc50-4e45-bbb1-361c50b6b2e1

Request IDedad6355-f4a4-7c59-ed15-bb03da8980d8

Time2021-03-10 17:46:32Z

 

I've tried everything I can think of with the desktop file (updating credentials, etc), but I've yet to find a solution. Is there any way for me to dig deeper into this error to see where it's coming from?

Status: New
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2 Comments (2 New)
Comments
v-lili6-msft
Community Support
Community Support
‎03-11-2021 12:44 AM

hi

Upgrade the gateway to the latest version, and also try to publish the dataset again.

 

Regards,

Lin

roregan
Regular Visitor
‎03-11-2021 03:31 AM

Hi Lin,

 

Thank you for the advice!

 

I have tried the following with no success:

  • Delete the dataset and associated reports/dashboards off the Service Workspace
  • Clear and re-enter all of the permissions for the desktop file
  • Republish and re-enter permissions on Service, and then refresh

The data in question is already stored within the cloud, so no gateway is being used. Should I be using one?

Idea Statuses