Inconsistent change of colours in a snapshot of the dashboard through a subscription email

[EwelinaST]

Hi, 
I have a dashoard with a custom theme set by a .json file. When receiving the snapshot of the dashboard through a subscirption emails the colours on visuals are different.

I have tried to find a solution online and discovered that there are other peple with the same problem and no solution so far.

Please see the below example.

This one represent the colours of JSON color theme which is the desirable outcome of the report.

The one below shows how it appears when someone receives an email subscription, it also looks like that when clicking on the image within an email to enlarge. The colors of 2 top charts are changed.

Please advise if there is any fix for that issue.

Many thanks.

[v-robertq-msft]

Hi,

According to my research, a similar issue has been reported internally, so stay tuned. ICM: 279213277

In the latest update of this ICM, the ETA for this issue has been released on 1/10 - 1/15

I will update here once I get any information.

Therefore, I suggest you to update to the latest version of the Power BI desktop when the updated version is released and check if this problem can disappear.

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

[EwelinaST]

Many thanks @v-robertq-msft 

I look foward to hearing back form you once the issue is resolved.

Kind regards,

Ewelina