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CloserMKD

HTTP Error 500 when opening published reports

Submitted by on ‎04-05-2017 12:59 AM

Hello,
I have a problem with several reports that are published and can't be opened. I can only see them when using the Incognito mode in the browser. So, when I open the link the following error Internal Error 500 occures:

Error 500.jpeg

Is there a solution for this issue other than opening the dashboards in incognito mode?

Thanks in advance for your time

 

 

 

 

 

 

 

Status: Needs Info
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5 Comments (5 New)
Comments
v-qiuyu-msft
Community Support
Community Support
‎04-06-2017 06:35 PM

Hi @CloserMKD,

 

Which browser did you use to access Power BI service? Please try to run IE browser in InPrivate mode, then type https://powerbi.microsoft.com/ and click Sign In.

 

Best Regards,
Qiuyun Yu

Vicky_Song
Impactful Individual
Impactful Individual
‎04-06-2017 06:36 PM
Status changed to: Needs Info
 
ScottMcGeary
Frequent Visitor
‎04-17-2017 01:01 PM

I also have a user experiencing this today on the latest version of Chrome on a Mac, but it works in Firefox.

57.0.2987.133 (64-bit) on MacOS 10.11.6 FWIW

asavadians
Frequent Visitor
‎10-13-2017 03:42 PM

I have a user who has this too.  There hasn't been a solution for this yet?  The user can't see the reports in Chrome unless they're in incognito mode.

Anonymous
Not applicable
‎06-18-2019 05:30 AM

The solution for this is to clear the Chrome Cache.. 

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