Grey-Screen in Launching PBI Desktop When Using Remote Desktop

[AlanZ]

Greetings,

When in meetings with business users, I often use Remote Desktop to connect to my office PC so that I can show Power BI Desktop content (as well as other related content outside of Power BI).

When I use Remote Desktop, I am able to see and full interact with any Power BI Desktop files that I had previously opened.

However, trying to open a Power BI file that was not already opened always fails; the entire program shows as solid grey. This happends for both double-clicking to launch existing .pbix files, as well as when launching Power BI from scratch to connect to a datset. 

On a practical level, this means that I can only interact with Power BI Desktop across remote desktop if I already have the files open prior to working remotely. This is particularly concerning because I'll soon be leaving for a conference (the PASS Data Summit) and thus will need to be working remotely. I fear that I will be unable to do my job insofar as it requires opening Power BI Desktop files across a remote desktop connection.

Thanks for your help!

[Anonymous]

Hi @AlanZ ,

It was strange, I simply did a test with my colleague and it worked fine.
If this is an urgent situation for you.

Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

Best Regards,
Community Support Team _ Caitlyn

[AlanZ]

Thanks! I've opened a case with Microsoft Support and will be glad to provide an update here once it's resolved so others can know how to address it.