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fgjerryjackson

Gateway Data Source Partially Online

Submitted by on ‎02-24-2023 02:58 PM

Starting earlier this week, we randomly started having refresh failures on a dataset that was primarly using a Folder Data Source connection. After reviewing the datasource on the gateway, the Folder source shows being "Partially Online". When I refresh the data source status again, it will show "Online". I can then refresh the dataset on demand for a short time, but then it will default back to Partially Online after an extended period and fail the next scheduled refresh. Is this a known issue/bug??

Status: Investigating
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6 Comments (6 New)
Comments
Anonymous
Not applicable
‎02-27-2023 12:31 AM

Hi @fgjerryjackson 

This is a new feature as part of the v2 gw/datasource status in GW Admin Portal. If there's a gateway member that's not online in a cluster (even though the cluster itself is online), we'll mark the gateway and datasource status as partially online. 

If you are having problems with the refresh, please provide details of the error message.

 

Best Regards,
Community Support Team _ Ailsa Tao

rdnguyen
Helper V
Helper V
‎03-02-2023 04:31 AM

The issue described seems similar to my case; this morning refresh failed; When I check gateway, all are online, but the datasource go through the gateway is partially online for some unknown reason.

wrosa85
New Member
‎03-03-2023 11:05 AM

The issue described seems similar to my case; refresh failed; When I check gateway, all are online, but the datasource go through the gateway is partially online for some unknown reason.

wgjunsay
Advocate I
Advocate I
‎05-03-2023 07:58 AM

Hello, what do you mean by "gateway member"? 

rdnguyen
Helper V
Helper V
‎05-04-2023 05:18 AM

@wgjunsay gateway member means a gate joining in the gateway cluster (group)

MTLSorawit
Regular Visitor
‎07-03-2023 06:44 PM

Hello, 

I found this seem issue follow your described in blog.
Firstly, found have more alert refresh to run by schdule refresh.
Moreover, secound to check this status gateway to show partially online.

 

Please suggestion and comment support to me. How to check or solove this ?
@Anonymous 

Best regard,

Idea Statuses