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pbi95

Export to PDF not displaying map data

Submitted by on ‎08-07-2024 06:05 AM

For the past few days, whenever I export a report to a PDF, the map visualization fails to display any data despite there being data in the Service. I don't have the option to change to a different style of map visualization. Is there a bug with the software? See the images showing before and after exporting to PDF. It seems to only affect the Service (not Desktop) where I do most of my exporting. Any help with restoring the data in the PDF from the Service is greatly appreciated.

Map in ServiceMap in ServiceMap in PDF ExportMap in PDF Export

Status: Delivered
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19 Comments (19 New)
Comments
pbi95
Frequent Visitor
‎08-20-2024 08:49 AM

@Anonymous 

The issue still perists for me too.

marisoarsan
New Member
‎08-20-2024 10:34 AM

Hi everyone,

I'm having this issue as well, but I'm using Azure Maps.
When I export to PDF and PowerPoint, the map is not showing the location with automatic zoom and the bubble.
My map just has one bubble to localize one coordinate. We have been using this kind of map for a few months without any issues.

 

Does anyone know what could be causing this?

bmiclette
Regular Visitor
‎08-20-2024 11:37 AM

Friends @pbi95 @we4get @marisoarsan @Anonymous :

Could be this is related to the Bing Maps Migration?

bmiclette_0-1724178725389.png


I do believe this may have something to do with Azure Maps Security/Authentication.

Plus, on export we can link to this, which I haven't seen until recently!

bmiclette_1-1724178884593.png

Could be that, on export to .pdf, that the rendering of such information occurs under a different set of licensing rules?

Anonymous
Not applicable
‎08-20-2024 06:23 PM

Hi all , 

I can export the info on the map in PDF. What is the version of your Service and in which tenant is the Service located?

vyetao1msft_0-1724203305140.pngvyetao1msft_1-1724203336307.png

Best Regards,
Community Support Team _ Ailsa Tao

bmiclette
Regular Visitor
‎08-20-2024 06:59 PM

Hello! Here's us:

Service Version 13.0.23878.59
Client Version 2408.2.20583-train
Activity Id da8d8124-8880-4618-be90-0bf3cd888253
App Instance Id 64vgo
Tenant Url https://app.powerbi.com/home?ctid=be425cb7-14c8-435b-87e8-73756e7c75da
Data Location Central US (Iowa)
Time Tue Aug 20 2024 18:59:25 GMT-0700 (Pacific Daylight Time)
User object ID 51c76aa0-98d5-4357-bab5-235c525d2a02

bmiclette_0-1724205534458.png

 

we4get
Advocate I
Advocate I
‎08-21-2024 12:08 AM

@Anonymous 

 

And ours:

 

we4get_0-1724223999336.png

we4get_1-1724224063544.pngwe4get_2-1724224101712.png

 

 

we4get
Advocate I
Advocate I
‎09-06-2024 12:52 AM

@v-yetao1-msft 

 

Any update on this issue as problem still remains for us.

marisoarsan
New Member
‎09-17-2024 07:01 AM

Guys, are there any updates on this issue? 

Thank you. 

bmiclette
Regular Visitor
‎09-17-2024 07:08 AM

Hi, @marisoarsan I just checked and we've got our bubbles back

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