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pbi95

Export to PDF not displaying map data

Submitted by on ‎08-07-2024 06:05 AM

For the past few days, whenever I export a report to a PDF, the map visualization fails to display any data despite there being data in the Service. I don't have the option to change to a different style of map visualization. Is there a bug with the software? See the images showing before and after exporting to PDF. It seems to only affect the Service (not Desktop) where I do most of my exporting. Any help with restoring the data in the PDF from the Service is greatly appreciated.

Map in ServiceMap in ServiceMap in PDF ExportMap in PDF Export

Status: Delivered
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19 Comments (19 New)
Comments
Anonymous
Not applicable
‎08-08-2024 01:20 AM

Hi @pbi95 

Ever had a problem like this before? Is it the same result if you create a map on Service and export it to PDF?

 

Best Regards,
Community Support Team _ Ailsa Tao

pbi95
Frequent Visitor
‎08-08-2024 06:44 AM

@Anonymous Yes, when I create a map on Service and export it to PDF, it appears empty. This is true of any web browser I use.

bmiclette
Regular Visitor
‎08-09-2024 06:34 AM

Same for us! My report consumers prefer to export to .pdf, but when they do this the visual has no data:

bmiclette_0-1723210417540.png

 

bmiclette
Regular Visitor
‎08-12-2024 06:47 AM

@pbi95 @Anonymous 

Here's my issue with detailed browser/service version information:
Bubbles on Map visual not rendering on export to p... - Microsoft Fabric Community

Anonymous
Not applicable
‎08-13-2024 06:44 PM

Hi  @pbi95 

We have seen on the internal platform that other engineers have reported this issue and submitted it. 

The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient!

 

Best Regards,
Community Support Team _ Ailsa Tao

we4get
Advocate I
Advocate I
‎08-14-2024 04:01 AM

Hi Ailsa,

 

Also seeing this issue and seems to mirror an earlier problem as below:

 

https://community.fabric.microsoft.com/t5/Issues/Map-not-working-on-email-subscription/idc-p/4088518...

pbi95
Frequent Visitor
‎08-16-2024 09:23 AM

@Anonymous Is there an ETA on when this might be fixed? It's been this way for at least 2 weeks

Anonymous
Not applicable
‎08-19-2024 06:57 PM

Hi all , 

This issue has been fixed , please check it on your Service . Thank you for your cooperation !

 

Best Regards,
Community Support Team _ Ailsa Tao

we4get
Advocate I
Advocate I
‎08-19-2024 11:56 PM

Morning Ailsa

 

I've tested and issue remains. Not sure if there's something else required but I have:

 

Updated PBI Desktop 

Restarted machine completely

Re-Published report to service

 

Still getting a blank map on export to PowerPoint and PDF

bmiclette
Regular Visitor
‎08-20-2024 06:26 AM

@we4get, @Anonymous the issue persists for us, too.

  • When we export to .pdf the map visual bubbles are gone.
  • The bubbles are also gone when we export to PowerPoint.
  • We can see them in the service.
  • The Map visual appears to be the only visual where this is happening.
  • What's special about the Map visual?
  • Exporting the map visual all by itself to PowerPoint, I can see the bubbles represented by the underlying data. This is not acceptable! 
  • When I exported the map visual all by itself to PowerPoint the first time, I got a long, very detailed warning about embedded data I had to click through before seeing it. So, could it be a security issue related to sharing the underlying data in the Map visual?

 

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