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Error Messages

Many crash scenarios don't have error messages. This means that I can't troubleshoot the issue mysellf and have to open a helpdesk ticket. This is very frustrating as there are many things that could go wrong. This issue persists across Power BI, but is most common with troubleshooting gateway refresh issues.  In many cases the there is at least a 400-500 request error which is at least a clue. However there is usually no idication of where the process has failed and you have to test each individual part to find the problem. This is especially important when trying to dog-food products that are known to have issues. 

In many cases the  error message is {field-value}. This means that there is a placeholder to put an error message, but no actual error message was written. The user is then forced to open a helpdesk ticket and wait for something that they  could solve themselves, or spend hours looking into every aspect of the process to find the one thing that has been switched.

Status: Delivered
Comments
v-haibl-msft
Microsoft Employee

@billmanh

 

Please create an idea or vote on existing idea like the below one for this request. I'm totally agree with you that more clear error message can help users to identify the problems more quickly and exactly.

 

https://ideas.powerbi.com/forums/265200-power-bi-ideas/suggestions/10616892-improve-error-messages-w...

 

Best Regards,
Herbert

Vicky_Song
Impactful Individual
Status changed to: Delivered