DM_GWPipeline_Gateway_TimeoutError

[Anonymous]

Hello,

While I have been using PowerBI Pro for months, I have never find this kind of issue, so I'm asking you in order to understand what could be wrong and fix it as soon as possible.

Some days ago the automatic scheduled refresh in one of our reports is not working after several attempts (while it's working fine in the desktop version).

The error message is the following:

Data source error: {"error":{"code":"DM_GWPipeline_Gateway_TimeoutError","pbi.error":{"code":"DM_GWPipeline_Gateway_TimeoutError","parameters":{},"details":[],"exceptionCulprit":1}}} Table: Jade Private.
Cluster URI: WABI-UK-SOUTH-B-PRIMARY-redirect.analysis.windows.net
Activity ID: 83f3306d-0a91-4c00-a3d4-5f74c321c1c5
Request ID: 5d5ef067-af83-a85c-91b1-f64497119c58
Time: 2023-01-03 10:58:02Z

I have tested almost everything I know it might impact, but the problem remains. Why can be this happening? 

Thanks in advance for your support,

Juan Carlos Fernandez

[crf_ce]

@Anonymous Is this a large dataset or complex query? Something I have noticed is that in the desktop version you can end up with cached data which will speed the refresh in the desktop version while the published version takes much longer. There are a few settings in the PBI you can try out to see if they help:

• Query Caching
• Large dataset storage format

In the end I had to streamline the table structure to resolve the gateway issue.

[Anonymous]

Hi @Anonymous ,

This is acknowledged as an issue.

We have reported the issue and submitted it to the internal icm platform, No: 260356263. Engineers will do their best to resolve the issue. I will update you here if there is any progress , please be patient.

Best regards.
Community Support Team_ Caitlyn

[Anonymous]

Hi, @Anonymous 

Can we get an update in this issue?

Best regards,

Juan Carlos Fernández

[AxelMrc44]

Hi,

I have the same problem, do you know how to fix it?

Thanks.

[Danro01]

Hi, are there any solutions for this problem?

[ukopytiu]

Hi, @v-caitlyn-mstf 

is any solution of this problem? More information?No: 260356263

[greenguy2012]

We started having this issue this week.

[Danro01]

Update 300.166.9 seems to have solved this problem for us.

[ukopytiu]

@Danro01 

Is it a new actualization?

[Danro01]

@ukopytiu 

How do you mean? English isn't my first language so:)

It's a software update that got released last week if I'm not mistaken.