Custom Canvas Background Not Fully Loading

[Anonymous]

 

 This morning I woke up to my PowerBI like this; 1/3rd of the custom background is just not loading in (i hid most of the other visuals because of privacy). It has happened on all pages of my report and I can't seem to find a solution online. I have already tried reloading the custom backgrounds, but it just doesn't fully come back anymore. Please let me know if I'm posting this in the correct forum!

Did anyone else ever experience this before? And does anyone have a solution?

[Anonymous]

Hi @Anonymous ,

Hi @Anonymous ,

Does readjusting your custom background parameters fix the problem?
If not,

Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

Best Regards,
Community Support Team _ Caitlyn

[Anonymous]

Today I had a meeting with an employee of the support team and the following issue was determined;

My custom backgrounds were saved as a '.svg' file and uploaded in PowerBI. When changing the file to a '.jpg' and uploading it to PowerBI, the bug ceased to exist.

The team is aware of this issue now and my problem is fixed with a little bit of work. Hope this helps for future references!

@Anonymous thank you for sending me to the support team.