'Couldn't load the model schema' message when connected to company VPN

[mjsmith1568]

When starting 64bit Power BI Desktop on Windows Server 2012, I immediately get the message "Couldn't load the model schema". Subsequently, When I try to load data, say an Excel file, I get the same message and the load fails.

If I disconnect from the company VPN, startup behaves normally, and the load of the Excel data does not fail.

[dnavarro]

I have the same problem with the September version, same result from "Copy Details"

[v-haibl-msft]

Hi All,

The product team are working on the fix.

Best Regards,
Herbert

[dnavarro]

in case it could help here is the result from Copy Details... when you close that window and acces the Report screen in the region at right, under "Fields" there is an icon kind of "on progress" (the typicall little balls that round and round) and nothing appears...

Feedback Type:
Frown (Error)

Timestamp:
2017-10-06T09:58:54.2024023Z

Local Time:
2017-10-06T11:58:54.2024023+02:00

Product Version:
2.50.4859.782 (PBIDesktop) (x64)

Release:
September, 2017

IE Version:
9.0.8112.16421

OS Version:
Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 es-ES)

CLR Version:
4.5.2 or later [Release Number = 379893]

Workbook Package Info:
1* - es-ES, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Peak Working Set:
343 MB

Private Memory:
306 MB

Peak Virtual Memory:
1.78 GB

Error Message:
Couldn't load the model schema.

User ID:
63f2d93a-5791-40bb-ab79-c1bdb47a95b7

Session ID:
3fd36bb3-cd99-47b7-908e-257303cb154c

Telemetry Enabled:
True

Model Default Mode:
Import

Snapshot Trace Logs:
C:\Users\encargadobur\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot1196356666.zip

Performance Trace Logs:
C:\Users\encargadobur\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_EnableReportTheme
PBI_numericSlicerEnabled
PBI_SpanishLinguisticsEnabled
PBI_daxTemplatesEnabled
CustomConnectors

Disabled DirectQuery Options:
PBI_DirectQuery_Unrestricted

Cloud:
GlobalCloud

Couldn't load the schema for the database model:
Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.

Activity ID:
null

Time:
Fri Oct 06 2017 11:58:50 GMT+0200 (Hora de verano romance)

DPI Scale:
100%

Supported Services:
Power BI

Formulas:

section Section1;

Thanx for your time

[v-haibl-msft]

Hi All,

Could you please follow these steps and send us the info that we're requesting below?

1. Uninstall your current PBI Desktop
2. Disable strong key verification using batch file from sn.zip shared here (you can restore everything back afterwards)
3. Install our instrumented PBI Desktop build shared here
4. Try out Desktop.
5. Please let us know what happens, and please send us all the trace files in %LOCALAPPDATA%\Microsoft\Power BI Desktop\Trace, as well as recent subfolders in %LOCALAPPDATA%\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces.

Best Regards,
Herbert

[mjsmith1568]

Same result as before. I did not notice any difference in behavior. The files you requested can be found at the link below.

https://1drv.ms/u/s!AqqE2kkIptu4hF9bwS3WM12WhcdI

Thanks, Matthew

(Please send the batch file that restores everything back.)

[v-haibl-msft]

@mjsmith1568

To restore everything back afterwards, you only need to change “reg add” to “reg delete” in sn.bat and run it once.

Best Regards,
Herbert

[codewarrior]

The instrumented PBI Desktop build has the same problem.

[v-haibl-msft]

@mjsmith1568 @codewarrior

Could you help confirm that you can open Desktop and create any visual in June version of PBI Desktop, or you can open Desktop but could not create visual?

This is an issue that is specific to the user’s platform. To get to the bottom of the case, we need you to set up a repro machine and give Microsoft permission to remotely log in, install diagnostics software, and run debugging software.

Best Regards,
Herbert

[v-haibl-msft]

@mjsmith1568 @codewarrior

Do you have any update about this issue?

Best Regards,
Herbert