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Connection problems to

We have the problem to connect to Our desktops with browsers and mobile apps have problems loading reports. The issue appears with various internet providers and operators. We stand in Almaty, Kazakhstan.

Status: New
Community Support

@DTimkin ,


The site if power bi service can be opened and all reports can be loaded without any problems on my side. Is there any error message on your side?



Jimmy Tao

Regular Visitor



We just cannot rich when we use a web browser on desktop computers. If we use the mobile power bi application on android, we just cannot update our reports. Sometimes power bi application print message “ can’t be rich”. Strangely, but iPhones do not have similar problems.