Cannot Submit Support Ticket via https://admin.powerplatform.microsoft.com/

[devhawkio]

Hello,

I cannot submit a support ticket via any of the recommended methods.

https://admin.powerplatform.microsoft.com/ tells me that I do not have permissions

Your account does not have permissions to create support requests for this service. Try selecting another support plan.

I have a pro license but no premium support plan.

I am the tenant global admin in Office 365 and have used this same method in the past 3 months to submit a support ticket.

Can you help?
Thank you,

Bobby

[v-lili6-msft]

hi  @devhawkio 

Please refer to this blog:

How to create a support ticket in Power BI

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

Regards,

Lin

[devhawkio]

When I follow these directions it redirects me here with the mentioned experience.

https://admin.powerplatform.microsoft.com/newsupportticket/powerbipro

[v-lili6-msft]

hi  @devhawkio 

if you click "CREATE SUPPORT TICKET" as below:

by the way, current pro trial not include. this feature works with pro and above license and they can open a support ticket for free. 
Regards,

Lin

[devhawkio]

I have followed these directions and get redirected to the site I mentioned, where it insists on a premium support plan. How do I create a ticket for this if I can't create a ticket at all?

[v-lili6-msft]

hi  @devhawkio 

Open a inprivate window and open this link have a try:

https://powerbi.microsoft.com/en-us/support/pro/?SearchData.Type=documentation&q=

submit a support ticket

and also you could try to contact support over the phone as below:

https://docs.microsoft.com/en-us/power-bi/admin/power-bi-cannot-sign-in

Regards,

Lin

[devhawkio]

Ok I tried that and it appears I can select a plan as seen here:

Why would it act differently based on the incognito mode?

[v-lili6-msft]

hi  @devhawkio 

It's pleasant that it is ok, maybe it is a browser account cache issue or browser cache issue.

Regards,

Lin