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Cannot Send Email to Invite Users

Submitted by Anonymous on ‎01-25-2018 04:27 PM
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Failed to send email to invite users. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.
Activity IDee7bffe9-ea5c-4f99-971a-d01dc29bf39e
Request ID6b5ddd64-c707-6f4d-2300-abf4d0693a3c
Correlation IDa47c7f9e-4253-eba3-d68e-fc8dc699f3cb
Status code400
TimeThu Jan 25 2018 16:23:50 GMT-0800 (Pacific Standard Time)
Version13.0.4063.181
Cluster URIhttps://wabi-europe-north-b-redirect.analysis.windows.net
Status: Needs Info
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5 Comments (5 New)
Comments
v-qiuyu-msft
Community Support
Community Support
‎01-27-2018 11:25 PM

Hi @Anonymous,

 

Which action you do then the error occurs? Does the same issue happens before? Do you have Power BI Premium license or Pro? 

 

There are two methods to invite guest users, please try follow this article to see is one of them can work: https://docs.microsoft.com/en-us/power-bi/service-admin-azure-ad-b2b

 

Best Regards,
Qiuyun Yu 

Vicky_Song
Impactful Individual
Impactful Individual
‎01-27-2018 11:27 PM
Status changed to: Needs Info
 
Anonymous
Not applicable
‎01-29-2018 09:57 AM

Hi Vicky,


I am a PowerBI Pro user.

We have uploaded a file into a Workspace in PowerBI. The file has created a Dashboard and Report (they are identical in both versions).

 

Historically, on the Dashboards tab, I would click Share in the actions list. On the Share Dashboard screen I would add an email address, receive the warning the user was outside my org, and click Share. However, now when I click Share, the circles load but no receipt is posted and the user is not added to the Access tab.

 

I did the same process on the Reports tab and received the error below. However, now the 2 users are showing on the Access tab (as Cancel Invite).

Do you know why I can share the report but not the Dashboard? Is there a difference between the two?

 

Thanks!

-Kennedy

 

Something went wrong

Failed to send email to invite users. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.

Activity IDfeb45ead-a970-42d1-bf8d-09ed4391e919

Request ID8cc2e288-2954-af7b-7ec5-527a3d03d807

Correlation IDf959be77-06ad-ea09-fcc8-89fca423e59f

Status code400

TimeMon Jan 29 2018 09:55:57 GMT-0800 (Pacific Standard Time)

Version13.0.4063.181

Cluster URIhttps://wabi-europe-north-b-redirect.analysis.windows.net

neilfa
New Member
‎09-05-2018 03:05 AM

Im having the exact same issue as this, and looks like a lot of people are having it...

 

Anonymous
Not applicable
‎09-13-2018 08:36 AM

@neilfa

The issue was our microsoft tenant settings. Our umbrella company updated the microsoft tenant settings so emails from microsoft cannot be sent to users outside our organization.

 

Now to send an invite to anyone outside my @org.com I have to have IT add the email as a guest to our microsoft tenant. Once this is completed I can send the invite through PowerBI. 

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