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alexharrington

Can't log in to Power BI website - Something went wrong

Submitted by on ‎11-01-2022 04:37 AM

For the last couple of days I'm unable to log in to the Power BI web app. I get the message

 

Something went wrong. Please try again later.

 

TECHNICAL DETAILS

An unknown error occured. If you continue to see this error, please provide the following information when requesting support.

 

Date and Time: 2022-11-01 11:30:18Z
Activity Id: c3421f12-4f34-4860-acc9-4cdb6840be73

 

I've tried clearing cookies and browser cache but nothing seems to fix it.

Status: Investigating
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1 Comment (1 New)
Comments
Anonymous
Not applicable
‎11-01-2022 11:02 PM

Hi @alexharrington ,

 

Does Check from a different browser or Clear Cache work for you?
Based on the available information we are unable to do any further troubleshooting，We do not have enough access to investigate this activity ID.

 

if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,
Community Support Team _ Caitlyn

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