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avalerion

Billing problems

Submitted by on ‎01-18-2017 01:59 PM

Everytime we try to upgrade to a pro plan, we get the following error:

 

Something went wrong.
 
Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.

 

Activity ID25dd39bd-7061-2fe2-578a-83983a824add
Request ID62d117bb-fc8a-9cf3-76f3-704a6ad08939
Correlation ID29348a04-bdf5-5e95-e916-b6df0a9d6545
TimeWed Jan 18 2017 16:50:48 GMT-0500 (EST)
Version13.0.1700.1007

 

 

How do we actually upgrade?

Status: Needs Info
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4 Comments (4 New)
Comments
v-haibl-msft
Microsoft Employee
Microsoft Employee
‎01-21-2017 10:51 PM

@avalerion

 

Where did you get above error message? Could you please provide a full screenshot?

 

Best Regards,

Herbert

Vicky_Song
Impactful Individual
Impactful Individual
‎01-21-2017 11:03 PM
Status changed to: Needs Info
 
avalerion
Frequent Visitor
‎01-23-2017 07:04 AM

 

Subscriptions within PowerBI panel is blank (tested on chrome & safari. Screenshot attached)

 

And then going through https://powerbi.microsoft.com/en-us/pricing/ yields the error message (also attached).Screen Shot 2017-01-23 at 10.02.28 AM.pngScreen Shot 2017-01-23 at 10.03.32 AM.png

v-haibl-msft
Microsoft Employee
Microsoft Employee
‎01-25-2017 05:59 PM

@avalerion

 

Could you please try it in a different network environment? If you have issue open the page in office, you can try it at home.

 

Best Regards,

Herbert

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