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atifakram

Account Authentication

Submitted by on ‎09-25-2022 05:21 AM

atifakram_0-1664108437629.png

 

Above is what I am getting while trying to sign in via the mobile device.

 

Status: Investigating

Hi @atifakram,

 

Did you ever login in successfully before? What’s the version of your mobile app? Is it the latest version? Are you using the IOS app or Android app? If you close the app and try again, will you also see this error?

 

Best Regards,

Community Support Team _ Caiyun

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2 Comments (2 New)
Comments
v-cazheng-msft
Community Support
Community Support
‎09-25-2022 06:38 PM
Status changed to: Investigating

Hi @atifakram,

 

Did you ever login in successfully before? What’s the version of your mobile app? Is it the latest version? Are you using the IOS app or Android app? If you close the app and try again, will you also see this error?

 

Best Regards,

Community Support Team _ Caiyun

atifakram
Frequent Visitor
‎09-26-2022 04:36 AM

Yes, I have been using Power BI since 2015 and on mobile too. I am using an android device. Tried multiple times, but to no avail even installed multiple times.

 

Best,

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