Error when subscribe emails to users

[Anonymous]

Hi

I'm encountering this error while in the subscribe option. I haven't encountered issue before. Pls advise

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Activity ID: 99c40c5d-1fa1-4f48-bd28-dbd00ed4667e
Request ID: 7e3fb122-6ea0-9da3-eb42-29830855b48d
Correlation ID: d38f03b0-cc09-b252-3cf4-c6935758f4c8
Time: Mon Jun 15 2020 12:04:37 GMT+0800 (Singapore Standard Time)
Service version: 13.0.13599.187
Client version: 2006.2.01434-train
Cluster URI: https://wabi-south-east-asia-redirect.analysis.windows.net/

[v-alq-msft]

Hi, @Anonymous 

Please check if the Pro license expires, the dashboard or report is deleted by the owner, or the user account used to create the subscription is deleted, which will end the subscription.

I'd like to suggest you refer to the document for further information. Do pay attention to the considerations and troubleshooting.

Best Regards

Allan

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi @v-alq-msft 

My PowerBI Pro trail is still ongoing. Managed to solve it.  

1. Set the default language - English ( As per document)
2. End date needs to set
3. Time Zone needs to be your country UTC.

Many thanks for your help!

[Arti123]

Hi Power Bi Support

Based on your answer to jeremcycjjj, 

I have checked that I have Pro License (part of the office 365) and it has not expired however I am still unable to create a new subscription to a report or a page.  One of my colleagues has the same issue but another is fine.

I get the following message after clicking save on a subscription.

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Activity ID: 99c40c5d-1fa1-4f48-bd28-dbd00ed4667e
Request ID: 7e3fb122-6ea0-9da3-eb42-29830855b48d
Correlation ID: d38f03b0-cc09-b252-3cf4-c6935758f4c8
Time: Mon Jun 15 2020 12:04:37 GMT+0800 (Singapore Standard Time)
Service version: 13.0.13599.187
Client version: 2006.2.01434-train
Cluster URI: https://wabi-south-east-asia-redirect.analysis.windows.net/

Can you please advise?

Thanks

[RoyceLithgo]

We have the same error:

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Activity ID3d557a38-a7aa-4f53-a8c7-9200b270e245
Request ID85130111-48f6-4e0d-e829-c10d4ab9e4fb
Correlation ID30f66efc-2b0c-fb2f-25db-d606bf1d1833
TimeMon Jun 22 2020 08:58:43 GMT+1000 (Australian Eastern Standard Time)
Service version13.0.13599.209
Client version2006.2.01600-train
Cluster URIhttps://wabi-australia-east-a-primary-redirect.analysis.windows.net/

[Arti123 · Accepted solution]

Hi RoyceLithgo,

I had a call from Power BI team. To resolve this, click on settings Icon and select settings:

Then select Language:

In the dropdown, mine was set to Default. I changed this to English and applied.

Then Refreshed the Power BI Service screen.

After doing this I was able to create a subscription. 😊

[RoyceLithgo]

This works but then dates go back to displaying in American format. So you need to change the Language just to setup the subscription but then put it back again if you want dates in the right format.

I hope the devs fix this mess up!

[Anonymous]

Hi PowerBI Support

Any update?

[Arti123]

Hi 

I am a few of my colleagues are also getting the similar error message when doing a new subsciption to an existing report. I tried with different reports but same thing happens. Other colleagues are not facing this problem though.

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Activity ID: fa14c03c-9b01-4280-bd68-3fb89e6eebea
Request ID: bb18fd95-4c21-75a4-748b-1e00e942a89b
Correlation ID: f7591cdd-f09b-70e4-ac2d-06484f6f761a
Time: Mon Jun 15 2020 12:43:37 GMT+0100 (British Summer Time)
Service version: 13.0.13599.187
Client version: 2006.2.01434-train
Cluster URI: https://wabi-north-europe-d-primary-redirect.analysis.windows.net/

[Anonymous]

Same here, no idea where to begin debugging as this used to work up to last week.

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• Activity IDdd53ffc6-1994-40b4-a72c-33fa12731a52
• Request IDd79c2c49-5228-e5d0-afa2-61562158a8cb
• Correlation ID18fbc10e-05f2-270b-1986-22112c08dcf7
• TimeMon Jun 15 2020 14:05:44 GMT+0200 (Central European Summer Time)
• Service version13.0.13599.187
• Client version2006.2.01434-train
• Cluster URIhttps://wabi-west-europe-d-primary-redirect.analysis.windows.net/