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Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Error when subscribe emails to users

Hi   I'm encountering this error while in the subscribe option. I haven't encountered issue before. Pls advise   Something went wrong Failed to load settings Please try again later or contact s...
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  • Arti123's avatar
    Arti123
    6 years ago

    Hi RoyceLithgo,

     

    I had a call from Power BI team. To resolve this, click on settings Icon and select settings:

     

    Then select Language:

     

    In the dropdown, mine was set to Default. I changed this to English and applied.

    Then Refreshed the Power BI Service screen.

     

    After doing this I was able to create a subscription. 😊

v-alq-msft's avatar
v-alq-msft
Community Support
6 years ago

Hi, Anonymous 

 

Please check if the Pro license expires, the dashboard or report is deleted by the owner, or the user account used to create the subscription is deleted, which will end the subscription.

 

I'd like to suggest you refer to the document for further information. Do pay attention to the considerations and troubleshooting.

 

Best Regards

Allan

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Arti123's avatar
    Arti123
    Frequent Visitor
    6 years ago

    Hi Power Bi Support

     

    Based on your answer to jeremcycjjj, 

    I have checked that I have Pro License (part of the office 365) and it has not expired however I am still unable to create a new subscription to a report or a page.  One of my colleagues has the same issue but another is fine.

     

    I get the following message after clicking save on a subscription.

     

    Something went wrong
    Failed to load settings
    Please try again later or contact support. If you contact support, please provide these details.
    Activity ID: 99c40c5d-1fa1-4f48-bd28-dbd00ed4667e
    Request ID: 7e3fb122-6ea0-9da3-eb42-29830855b48d
    Correlation ID: d38f03b0-cc09-b252-3cf4-c6935758f4c8
    Time: Mon Jun 15 2020 12:04:37 GMT+0800 (Singapore Standard Time)
    Service version: 13.0.13599.187
    Client version: 2006.2.01434-train
    Cluster URI: https://wabi-south-east-asia-redirect.analysis.windows.net/

     

    Can you please advise?

     

    Thanks

    • RoyceLithgo's avatar
      RoyceLithgo
      Helper I
      6 years ago

      We have the same error:

       

      Something went wrong

      Failed to load settings
      Please try again later or contact support. If you contact support, please provide these details.
      Activity ID3d557a38-a7aa-4f53-a8c7-9200b270e245
      Request ID85130111-48f6-4e0d-e829-c10d4ab9e4fb
      Correlation ID30f66efc-2b0c-fb2f-25db-d606bf1d1833
      TimeMon Jun 22 2020 08:58:43 GMT+1000 (Australian Eastern Standard Time)
      Service version13.0.13599.209
      Client version2006.2.01600-train
      Cluster URIhttps://wabi-australia-east-a-primary-redirect.analysis.windows.net/

      • Arti123's avatar
        Arti123
        Frequent Visitor
        6 years ago

        Hi RoyceLithgo,

         

        I had a call from Power BI team. To resolve this, click on settings Icon and select settings:

         

        Then select Language:

         

        In the dropdown, mine was set to Default. I changed this to English and applied.

        Then Refreshed the Power BI Service screen.

         

        After doing this I was able to create a subscription. 😊

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi v-alq-msft 

    My PowerBI Pro trail is still ongoing. Managed to solve it.  

    1. Set the default language - English ( As per document)
    2. End date needs to set
    3. Time Zone needs to be your country UTC.

     

    Many thanks for your help!