Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

PBI Report subscription 'Failed to load settings'

I have PBI Pro license and trying to create a subscription for a report. It works fine when i enter my email address, however throws this error when i type in another email address within my organisation. 

 

This is what i see:

 

Something went wrong
Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 0e8d4d72-4cdc-4df3-8b41-554402882c1d
Request ID: d4d1302c-8411-91d3-0393-bb64067a97a2
Correlation ID: 6bddcf9f-0e6b-1a7a-0e3a-b26f7877ba70
Time: Wed Dec 11 2019 12:45:24 GMT+1100 (Australian Eastern Daylight Time)
Service version: 13.0.11499.187
Client version: 1911.3.022
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net/

 

Anyone seen this before? Is it something to do with the license of the other recipient ?

Need Help
  • Anonymous's avatar
    Anonymous
    6 years ago

    Hi Anonymous ,

     

    As far as i know, internal recipients also need Pro license but the error message should be shown as below:

    There are other considerations and troubleshooting about subscription for your reference, for more details please check the document below.

    https://docs.microsoft.com/en-us/power-bi/consumer/end-user-subscribe.

    If the issue still exists, please create a support ticket for further analysis.

    https://powerbi.microsoft.com/en-us/support/pro/.

     

    Best Regards,

    Jay

    Community Support Team _ Jay Wang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

6 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi Anonymous ,

     

    As far as i know, internal recipients also need Pro license but the error message should be shown as below:

    There are other considerations and troubleshooting about subscription for your reference, for more details please check the document below.

    https://docs.microsoft.com/en-us/power-bi/consumer/end-user-subscribe.

    If the issue still exists, please create a support ticket for further analysis.

    https://powerbi.microsoft.com/en-us/support/pro/.

     

    Best Regards,

    Jay

    Community Support Team _ Jay Wang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Thanks.

      Yeah the person i was trying to subscribe does not have a pro license. However i dont see that error message. Is there any other way i can get non pro users receive a weekly email even if its just an image? Dont think my organisation has premium capacity..

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      I am having this same problem except I have a pro licence and it is still showing this error message when trying to set a subscription up for myself. I have also tried with someone else with a pro licence and it is showing the same error. 

       

      Any help would be appreciated. 

       

      Thanks!

      • sgeheeb's avatar
        sgeheeb
        Icon for Resolver I rankResolver I
        6 years ago

        Same problem here for both myself and some clients. Occurring since late yesterday afternoon

    • Timos's avatar
      Timos
      New Member
      6 years ago

      This is not the solution. Samantha_h has the correct solution.