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Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Error when subscribe emails to users

Hi   I'm encountering this error while in the subscribe option. I haven't encountered issue before. Pls advise   Something went wrong Failed to load settings Please try again later or contact s...
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  • Arti123's avatar
    Arti123
    6 years ago

    Hi RoyceLithgo,

     

    I had a call from Power BI team. To resolve this, click on settings Icon and select settings:

     

    Then select Language:

     

    In the dropdown, mine was set to Default. I changed this to English and applied.

    Then Refreshed the Power BI Service screen.

     

    After doing this I was able to create a subscription. 😊

Arti123's avatar
Arti123
Frequent Visitor
6 years ago

Hi Power Bi Support

 

Based on your answer to jeremcycjjj, 

I have checked that I have Pro License (part of the office 365) and it has not expired however I am still unable to create a new subscription to a report or a page.  One of my colleagues has the same issue but another is fine.

 

I get the following message after clicking save on a subscription.

 

Something went wrong
Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 99c40c5d-1fa1-4f48-bd28-dbd00ed4667e
Request ID: 7e3fb122-6ea0-9da3-eb42-29830855b48d
Correlation ID: d38f03b0-cc09-b252-3cf4-c6935758f4c8
Time: Mon Jun 15 2020 12:04:37 GMT+0800 (Singapore Standard Time)
Service version: 13.0.13599.187
Client version: 2006.2.01434-train
Cluster URI: https://wabi-south-east-asia-redirect.analysis.windows.net/

 

Can you please advise?

 

Thanks

RoyceLithgo's avatar
RoyceLithgo
Helper I
6 years ago

We have the same error:

 

Something went wrong

Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.
Activity ID3d557a38-a7aa-4f53-a8c7-9200b270e245
Request ID85130111-48f6-4e0d-e829-c10d4ab9e4fb
Correlation ID30f66efc-2b0c-fb2f-25db-d606bf1d1833
TimeMon Jun 22 2020 08:58:43 GMT+1000 (Australian Eastern Standard Time)
Service version13.0.13599.209
Client version2006.2.01600-train
Cluster URIhttps://wabi-australia-east-a-primary-redirect.analysis.windows.net/

  • Arti123's avatar
    Arti123
    Frequent Visitor
    6 years ago

    Hi RoyceLithgo,

     

    I had a call from Power BI team. To resolve this, click on settings Icon and select settings:

     

    Then select Language:

     

    In the dropdown, mine was set to Default. I changed this to English and applied.

    Then Refreshed the Power BI Service screen.

     

    After doing this I was able to create a subscription. 😊

    • RoyceLithgo's avatar
      RoyceLithgo
      Helper I
      6 years ago

      This works but then dates go back to displaying in American format. So you need to change the Language just to setup the subscription but then put it back again if you want dates in the right format.

       

      I hope the devs fix this mess up!