Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Error when subscribe emails to users

Hi

 

I'm encountering this error while in the subscribe option. I haven't encountered issue before. Pls advise

 

Something went wrong
Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 99c40c5d-1fa1-4f48-bd28-dbd00ed4667e
Request ID: 7e3fb122-6ea0-9da3-eb42-29830855b48d
Correlation ID: d38f03b0-cc09-b252-3cf4-c6935758f4c8
Time: Mon Jun 15 2020 12:04:37 GMT+0800 (Singapore Standard Time)
Service version: 13.0.13599.187
Client version: 2006.2.01434-train
Cluster URI: https://wabi-south-east-asia-redirect.analysis.windows.net/

Need Help
  • Arti123's avatar
    Arti123
    6 years ago

    Hi RoyceLithgo,

     

    I had a call from Power BI team. To resolve this, click on settings Icon and select settings:

     

    Then select Language:

     

    In the dropdown, mine was set to Default. I changed this to English and applied.

    Then Refreshed the Power BI Service screen.

     

    After doing this I was able to create a subscription. 😊

9 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Same here, no idea where to begin debugging as this used to work up to last week.

     

    Something went wrong

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    Please try again later or contact support. If you contact support, please provide these details.

    • Activity IDdd53ffc6-1994-40b4-a72c-33fa12731a52
    • Request IDd79c2c49-5228-e5d0-afa2-61562158a8cb
    • Correlation ID18fbc10e-05f2-270b-1986-22112c08dcf7
    • TimeMon Jun 15 2020 14:05:44 GMT+0200 (Central European Summer Time)
    • Service version13.0.13599.187
    • Client version2006.2.01434-train
    • Cluster URIhttps://wabi-west-europe-d-primary-redirect.analysis.windows.net/
  • Arti123's avatar
    Arti123
    Frequent Visitor
    6 years ago

    Hi 

     

    I am a few of my colleagues are also getting the similar error message when doing a new subsciption to an existing report. I tried with different reports but same thing happens. Other colleagues are not facing this problem though.

     

     

    Something went wrong
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    Please try again later or contact support. If you contact support, please provide these details.
    Activity ID: fa14c03c-9b01-4280-bd68-3fb89e6eebea
    Request ID: bb18fd95-4c21-75a4-748b-1e00e942a89b
    Correlation ID: f7591cdd-f09b-70e4-ac2d-06484f6f761a
    Time: Mon Jun 15 2020 12:43:37 GMT+0100 (British Summer Time)
    Service version: 13.0.13599.187
    Client version: 2006.2.01434-train
    Cluster URI: https://wabi-north-europe-d-primary-redirect.analysis.windows.net/

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi PowerBI Support

    Any update?

  • v-alq-msft's avatar
    v-alq-msft
    Community Support
    6 years ago

    Hi, Anonymous 

     

    Please check if the Pro license expires, the dashboard or report is deleted by the owner, or the user account used to create the subscription is deleted, which will end the subscription.

     

    I'd like to suggest you refer to the document for further information. Do pay attention to the considerations and troubleshooting.

     

    Best Regards

    Allan

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • Arti123's avatar
      Arti123
      Frequent Visitor
      6 years ago

      Hi Power Bi Support

       

      Based on your answer to jeremcycjjj, 

      I have checked that I have Pro License (part of the office 365) and it has not expired however I am still unable to create a new subscription to a report or a page.  One of my colleagues has the same issue but another is fine.

       

      I get the following message after clicking save on a subscription.

       

      Something went wrong
      Failed to load settings
      Please try again later or contact support. If you contact support, please provide these details.
      Activity ID: 99c40c5d-1fa1-4f48-bd28-dbd00ed4667e
      Request ID: 7e3fb122-6ea0-9da3-eb42-29830855b48d
      Correlation ID: d38f03b0-cc09-b252-3cf4-c6935758f4c8
      Time: Mon Jun 15 2020 12:04:37 GMT+0800 (Singapore Standard Time)
      Service version: 13.0.13599.187
      Client version: 2006.2.01434-train
      Cluster URI: https://wabi-south-east-asia-redirect.analysis.windows.net/

       

      Can you please advise?

       

      Thanks

      • RoyceLithgo's avatar
        RoyceLithgo
        Helper I
        6 years ago

        We have the same error:

         

        Something went wrong

        Failed to load settings
        Please try again later or contact support. If you contact support, please provide these details.
        Activity ID3d557a38-a7aa-4f53-a8c7-9200b270e245
        Request ID85130111-48f6-4e0d-e829-c10d4ab9e4fb
        Correlation ID30f66efc-2b0c-fb2f-25db-d606bf1d1833
        TimeMon Jun 22 2020 08:58:43 GMT+1000 (Australian Eastern Standard Time)
        Service version13.0.13599.209
        Client version2006.2.01600-train
        Cluster URIhttps://wabi-australia-east-a-primary-redirect.analysis.windows.net/

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Hi v-alq-msft 

      My PowerBI Pro trail is still ongoing. Managed to solve it.  

      1. Set the default language - English ( As per document)
      2. End date needs to set
      3. Time Zone needs to be your country UTC.

       

      Many thanks for your help!