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ChrisCrocker

"Failed to use the selected gateway"

Submitted by Advocate I on ‎12-16-2022 11:32 AM

Multiple people at my organization having this issue. The gateway (in green letters) says it is up and running. Here is the error message:

 

"Failed to use the selected gateway. Please make sure the gateway is up and running and try again."

Status: Delivered
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12 Comments (12 New)
Comments
chrishealey1877
Regular Visitor
‎12-17-2022 12:18 PM

Yes same here, so think it is a service problem rather than localised.  Our existing reports using gateways are fine, just adding new ones

Anonymous
Not applicable
‎12-18-2022 06:46 PM

Hi @ChrisCrocker 

1. Will the same error be reported when the administrator of this gateway selects selected gateway?

2. Does this currently occur for all users, or some users?

3. When did this question happen? Did you update the version of the gateway?

 

Best Regards,
Community Support Team _ Ailsa Tao

awright19
Advocate II
Advocate II
‎12-19-2022 07:07 AM

Here's the open thread from last week as many others are having the same problem: https://community.powerbi.com/t5/Issues/Unable-to-configure-gateway-connections-for-dataset/idc-p/29...

ChrisCrocker
Advocate I
Advocate I
‎12-19-2022 09:29 AM

@Anonymous This issue is happening for everyone including the admin for new datasets that use multiple sources (or maybe it's about multiple gateway connectors, haven't tested separately). We noticed the issue starting on Friday 12/16 but it's possible the issue existed a day or 2 before that. Our admin just updated to the most recent version of the gateway but the issues persists.

 

@awright thanks for sharing the link to the other post from last week. That is definitley the exact same issue we are seeing here.

Anonymous
Not applicable
‎12-19-2022 10:42 PM

Hi @ChrisCrocker 

It's a known issue , the ID is 356136950 . If there is any progress, I will come back to update .

 

Best Regards,
Community Support Team _ Ailsa Tao

ChrisCrocker
Advocate I
Advocate I
‎12-21-2022 06:56 AM

Hi @Anonymous Thank you for the info, looking forward to hearing this is resolved. How do I access this ID number you provieded to track it? I can't seem to find it anywhere.

Anonymous
Not applicable
‎12-21-2022 05:24 PM

Hi @ChrisCrocker 

This is a system that belongs to us internally. This ID is to facilitate us to follow up on your questions at any time. I will come back and update you if there is any progress.

 

Best Regards,
Community Support Team _ Ailsa Tao

Anonymous
Not applicable
‎12-27-2022 02:16 PM

I have the following error message that look be the same reported here:

 

Activity ID: 50b40062-fd4e-47fe-a490-4f0176a2ce88
Request ID: 25c7e2df-6220-2d15-33e5-3d26cd58c395
Correlation ID: af7a98aa-b01c-c1be-a8dc-ea08a797a6db
Status code: 500
Time: Tue Dec 27 2022 16:06:04 GMT-0600 (Central Standard Time)
Service version: 13.0.19635.59
Client version: 2212.1.11454-train
Cluster URI: https://wabi-west-us-d-primary-redirect.analysis.windows.net/

 

Any update? I have this issue since one week ago.

Anonymous
Not applicable
‎12-29-2022 05:30 PM

Hi @ChrisCrocker 

This issue has been fixed , please check it in Service .

 

Best Regards,
Community Support Team _ Ailsa Tao

ChrisCrocker
Advocate I
Advocate I
‎01-12-2023 12:43 PM

Hi @Anonymous,

Sorry for the delay. It is working now. Thank you!

Chris

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