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ddm_2023

problem with payment emails

Submitted by on ‎08-24-2023 12:08 AM

I have been receiving e-mails for two months saying that the payment could not be made due to a problem with the card.
If I try to enter the link they send me it says that I am not an administrator and I cannot modify it.
I am the administrator of the account, and there is no way, also I enter in powerbi and it tells me that I have no active subscription.
What can I do? I don't want to have any outstanding debts.

Status: Investigating
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1 Comment (1 New)
Comments
Anonymous
Not applicable
‎08-25-2023 12:53 AM

Hi @ddm_2023 ,

 

You may have an outdated or invalid credit card information in your Microsoft 365 admin center. You can try to update your payment method.
You may have a different account that is the global administrator of your Power BI subscription. You can check your account role and permissions by following the steps in Service interruption notifications - Power BI | Microsoft Learn

If it doesn‘t help，

Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,
Community Support Team _ Caitlyn

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