Web.Contents failed to get contents

[HeenaPat]

Hi,

Our dataset is failing to refresh with this error. This table does exist in our salesforce production instance. Any help here would be appreciated. Thanks

An error occurred while processing the data in the dataset. Refresh failed: Support Dataset has failed to refresh. Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support. Web.Contents failed to get contents from Salesforce' (404): Not Found Table: Support SO. Next refresh for Support Dataset is scheduled for November 8, 2019 13:00 UTC.

Learn more >

Technical Information

Activity Id:

3165d877-5377-4bc5-9bfd-268d9896f29a

Request Id:

3c26ff03-5173-49af-8786-0121cebf21b9

Cluster Name:

WABI-US-EAST2-redirect.analysis.windows.net

Refresh Start Time:

November 8, 2019 20:00 UTC

Refresh End Time:

November 8, 2019 20:01 UTC

Something went wrong
There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.
Message: Web.Contents failed to get contents from 'https://intacct.my.salesforce.com/services/data/v29.0/sobjects/Sales_Order_Item__c/describe' (404): Not Found Table: Support SO Item.
Cluster URI: WABI-US-EAST2-redirect.analysis.windows.net
Activity ID: 0243d14f-4fef-43e7-906b-8f0450d8ec22
Request ID: 5d62b8ed-cdfe-20cd-2cf8-a799f1a31f4d
Time: 2019-11-12 00:07:35Z

[v-qiuyu-msft]

Hi @HeenaPat, 

From internal trace, I found the error that "Web.Contents failed to get contents from 'https://intacct.my.salesforce.com/services/data/v29.0/sobjects/Sales_Order__c/describe' (404): Not Found" and "Web.Contents failed to get contents from 'https://intacct.my.salesforce.com/services/data/v29.0/sobjects/Sales_Order_Item__c/describe' (404): Not Found". 

I would suggest you open the same report in Power BI desktop, go to Query Editor, refresh queries, check if any query has an error. 

Best Regards,
Qiuyun Yu

[ReportBuilder07]

Hi, were you able to find a solution? I've used the Salesforce connector but I had some issues updating my data too. Maybe you can try to test your connection with a 3rd party connector. I've tried windsor.ai, supermetrics (which doesn't have PBI as a destination, so you first have to export to Google Sheets and then export to PBI) and funnel.io. I stayed with windsor because it is much cheaper so just to let you know other options. In case you wonder, to make the connection first search for the Salesforce connector in the data sources list:

After that, just grant access to your Salesforce account using your credentials, then on preview and destination page you will see a preview of your Salesforce fields:

There just select the fields you need. It is also compatible with custom fields and custom objects, so you'll be able to export them through windsor.  Finally, just select PBI as your data destination and finally just copy and paste the url on PBI --> Get Data --> Web --> Paste the url.