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Dup

Users cannot access a Excel file in workspace that was accessible 1 month ago

Submitted by on ‎07-26-2022 08:04 AM

Users cannot access a file that was accessible 1 month ago

The file is in a premium workspace, users (who has free license or pro licence) can't acces.

The error said to opening it in Excel Online, but it seems to try to open in Excel Online in the background.

premium content.png

pro moi.png

cant open.png

   

Status: Investigating
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3 Comments (3 New)
Comments
Anonymous
Not applicable
‎07-28-2022 05:45 AM

Hi @Dup ,

 

Please check that you have the appropriate permissions in this workspace, such as access to report or dataset.
You can check this in manage permission.

 


Best Regards,
Community Support Team _ Caitlyn

Dup
Frequent Visitor
‎07-28-2022 05:56 AM

Hi, users can access all the reports in the workspace, the permissions are giving in the apps. The only that they can't access anymore are the Excel files. 

Dup_0-1659012888327.png

 

Dup
Frequent Visitor
‎08-10-2022 05:18 AM

The problem is gone, so it looks like it was a Microsoft problem

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