Usage metrics in PBI Service Admin portal grayed out

[mysteriousTom]

Ever since I began using Power BI Service about a month ago, I could not see any usage metrics in the admin portal. I can only see a gray area without any information or tiles displayed (see image below). Does anyone know any setting which might not be ticked or any permission which is necessary to view the metrics?

 

My O365 role is Power BI Service Administrator and I can e.g. modify tenant settings without any problem.

In the tenant settings, all audit and usage settings are enabled (one only for the Power BI admins):

 

[v-qiuyu-msft]

Hi @mysteriousTom,

Please create a support ticket to get dedicated support. 

Best Regards,
Qiuyun Yu