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chargers

Usage Metrics not working

Submitted by on ‎04-19-2022 07:49 AM

I have read through the forums and this seems like a common issue. Our usage metrics are not accurate. We have users who we know are accesssing the report and using it but the usage metrics does not show accurate usage. I went through all the help articles I could find and do not see anything we are doing wrong.

 

Is there a known issue with this?

Status: Delivered
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3 Comments (3 New)
Comments
Anonymous
Not applicable
‎04-19-2022 07:05 PM

Hi @chargers ,

 

An internal ICM 299848536 has been submitted and the engineers are working hard to fix the issue, I will give you feedback here as soon as there are any updates.

 

Best Regards,
Community Support Team _ Caitlyn

chargers
Regular Visitor
‎04-22-2022 07:29 AM

Hi @Anonymous 

 

Do we have any updates on this?

Anonymous
Not applicable
‎05-02-2022 12:17 AM

we got the feedback：

 

All records are not designed to have exactly the same properties. There are different attributes depending on the activity type, so some fields may be empty in some activities and populated in another. You can try looking in Audit Logs when there is an occasional mismatch in the data.

 


Best Regards,
Community Support Team _ Caitlyn

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