Unable to login to PowerBI: Internal server error

[Anonymous]

Feedback Type:
Frown (Error)

Timestamp:
2020-11-17T13:54:55.3214971Z

Local Time:
2020-11-17T13:54:55.3214971+00:00

Session ID:
b0ebb596-cde0-4f1b-b22c-f0fa3d3ceab3

Release:
November 2020

Product Version:
2.87.762.0 (20.11) (x64)

Stack Trace:
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceProxy.GetResponse[T](ServiceProxyRequest request, String callerName)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceProxy.GetUserDynamicFeatureSwitches(String accessToken)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.<>c__DisplayClass38_0.<GetUserDynamicFeatureSwitches>b__0()
at Microsoft.PowerBI.Client.Windows.PowerBIService.RetryableWebRequest.Execute()
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.GetUserDynamicFeatureSwitches(String accessToken)
at Microsoft.PowerBI.Client.Windows.PowerBIService.DynamicFeatureSwitchService.<SetDynamicFeatureSwitchesAsync>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.PowerBIService.DynamicFeatureSwitchService.<OnSignInStatusChanged>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.EventAggregationService.<>c__DisplayClass22_0`2.<<PublishAndMarshalExceptions>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.87.762.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceProxy","Error":"Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceException - WebExceptionStatus = ProtocolError, HttpStatusCode = InternalServerError, MethodDef = GetUserDynamicFeatureSwitches","MethodDef":"GetResponse","ErrorOffset":"47"}

InnerException0.Stack Trace:
at Microsoft.PowerBI.Client.Windows.Services.HttpService.ExecuteAndHandleException[T](Func`1 action)
at Microsoft.PowerBI.Client.Windows.PowerBIService.ServiceProxyRequest.GetResponse[T]()
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceProxy.GetResponse[T](ServiceProxyRequest request, String callerName)

OS Version:
Microsoft Windows NT 10.0.18363.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528040]

Peak Virtual Memory:
37.9 GB

Private Memory:
464 MB

Peak Working Set:
584 MB

IE Version:
11.1198.18362.0

User ID:
1f59f38d-1379-4637-a5aa-c2b62cc0a1ed

Workbook Package Info:
1* - en-GB, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Is Report V3 Models Enabled:
True

Enabled Preview Features:
PBI_NewWebTableInference
PBI_v3ModelsPreview

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_JsonTableInference
PBI_ImportTextByExample
PBI_ExcelTableInference
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_narrativeTextBox
PBI_dynamicParameters
PBI_anomalyDetection
PBI_newFieldList

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

[v-lili6-msft]

hi  @Anonymous 

I have tested on my side, it works well.

My power bi desktop is Version: 2.87.762.0 64-bit (November 2020)

from the error message we couldn't get the reason. 

you may have a try this document:

https://docs.microsoft.com/en-us/power-bi/connect-data/desktop-troubleshooting-sign-in#how-to-collect-a-trace-in-power-bi-desktop

Or try to rolling back to October release. 

https://docs.microsoft.com/en-us/power-bi/fundamentals/desktop-latest-update-archive

Regards,

Lin