kmoracz

Unable to export to powerpoint

Submitted by on ‎03-17-2017 06:14 AM

Whenever I try to export to powerpoint, I get the following error message. I have seen that other people have gotten this message but been able to successfully export at a later time or after restarting their computer, but that has not been the case for me. I have been getting this message for over a week. I have tried restarting my computer, clearing my cache, and multiple browsers.

 

Error message:

 

Unable to export to PowerPoint
 
We couldn't export your report to a PowerPoint file
Please try again later or contact support. If you contact support, please provide these details.

 

Activity IDf66b7aee-963a-d26a-3442-bfab00606c53
Request IDec4b9b0d-3748-7c4e-ca22-96066c5e7271
Correlation ID763d3b44-8b1d-431b-f7b2-15d3c6396c7c
Status code500
TimeFri Mar 17 2017 09:10:09 GMT-0400 (Eastern Daylight Time)
Version13.0.1700.1355
 
Accepted
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26 Comments (26 New)
Comments
v-haibl-msft
Microsoft Employee
Microsoft Employee
‎03-20-2017 11:24 PM

@kmoracz

 

The issue about exporting to PowerPoint should has been fixed now.

Can you export to PowerPoint with other reports in Power BI Service? Can you try it with other computers?

If issue still persists on your side, I suggest you to create a support ticket at http://support.powerbi.com (see bottom of page).

 

Best Regards,

Herbert

Vicky_Song
Impactful Individual
Impactful Individual
‎03-20-2017 11:25 PM
Status changed to: Needs Info
 
HeroPost
Advocate I
Advocate I
‎03-28-2017 01:27 AM

The issue still exists.

Unable to export to PowerPoint
 
We couldn't export your report to a PowerPoint file
Please try again later or contact support. If you contact support, please provide these details.

 

Activity IDc0d7ceda-92e3-5029-725f-41c43bc6880a
Request ID18f19a73-5b8a-8057-2946-312106c89e42
Correlation IDfd373b87-cb1e-99b5-f5c2-b08db3596a85
Status code500
TimeTue Mar 28 2017 10:26:52 GMT+0200 (W. Europe Daylight Time)
Version13.0.1700.1511
Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net

 

djurecic
Regular Visitor
‎03-28-2017 09:41 AM

I get the same message:

 

Unable to export to PowerPoint

We couldn't export your report to a PowerPoint file
Please try again later or contact support. If you contact support, please provide these details.
Activity IDfda21001-910a-4cb5-a2a9-89482a193fb5
Request ID3e80377b-a6c6-668b-c376-a575535b4432
Correlation IDf177c123-9aa2-f78c-08a3-6a3cebff47c9
Status code500
TimeTue Mar 28 2017 12:38:58 GMT-0400 (Eastern Daylight Time)
Version13.0.1700.1511
Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net

v-haibl-msft
Microsoft Employee
Microsoft Employee
‎03-29-2017 12:16 AM

@HeroPost @djurecic

 

The product team is actively working on resolvong it.

Related CRI reported internnaly: 32285587, 30720419 

 

Best Regards,
Herbert

 

 

Vicky_Song
Impactful Individual
Impactful Individual
‎03-29-2017 12:18 AM
Status changed to: Accepted
 
Sabarikumar7579
Helper I
Helper I
‎03-29-2017 05:23 AM

i too face the similar issue. 

 

Activity IDeb84bd28-178b-4776-bb6f-64da4b58ae9e

Request ID8efe6f78-63d1-68b1-b928-a0b34ac35d15

Correlation ID5293882c-efa0-2d0d-7304-1d14baae448c

Status code500

TimeWed Mar 29 2017 17:52:39 GMT+0530 (India Standard Time)

Version13.0.1700.1511

Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net

stayup_artist
Frequent Visitor
‎04-03-2017 08:25 AM

Changing report to Edit mode seems to work for me.  "Edit Report" then export.

Shisha
Advocate I
Advocate I
‎07-05-2017 10:31 AM

I am unable to export Power BI dashboard to Powerpoint.

 

Activity ID5cee4cc5-5ad0-5ede-86cc-47a11af8862a
Request IDf08bf477-42fc-1446-2fb4-03b28e188b81
Correlation ID3e7ebe07-7fde-a3c2-30bd-67f4da9889c6
Status code400
TimeWed Jul 05 2017 22:59:01 GMT+0530 (India Standard Time)
Version13.0.1781.272
Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net
lnguyenb
Regular Visitor
‎07-05-2017 11:46 AM
Unable to export to PowerPoint
 
We couldn't export your report to a PowerPoint file
Please try again later or contact support. If you contact support, please provide these details.
Activity IDb12e2356-c000-da4e-f031-d09adc39b4c9
Request IDbbfe97a2-0622-010a-883e-bed5de1d7557
Correlation IDa02518ca-9720-b120-c7d4-97e1b21d0963
Status code400
TimeWed Jul 05 2017 14:37:16 GMT-0400 (US Eastern Daylight Time)
Version13.0.1781.272
Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net
Idea Statuses