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Two Users Unable To Access Report - Requesting Pro License - All Users with Access Have Free License

We have two users who have recently been rejected from viewing a report.  Each time they try to access it they receive an error stating that they need a pro license to access it.  Out of 235 users these two are the only ones receiving this error and nothing has changed with their accounts.  Their roles are set to "Viewer" just like all other users, and the license has been applied to them through our Azure Power BI group.  Can we get some assistance as to why this is happening?

 

power bi error.png

Status: Needs Info
Comments
Anonymous
Not applicable

Hi @PioneerIT ,

 

Need to confirm with you for more information
1. Are all 235 users Power BI Free users?
2. Is the workspace where your report is located assigned a PSKU?

 

Temporary workaround.
You can let these two users use the Power BI Pro trial license first.

 

Best Regards,
Community Support Team _ Caitlyn