Tornado chart no longer works on PowerBi web while it works on PowerBi Desktop

[Frankie_Vannini]

Hi there

I'm using Tornado Chart 2.1.0 and since 2 days it doesn't work anymore on PowerBi service while I've no problem to display the chart on PowerBi Desktop.

It seems the PowerBi web doesnt recognize the visual even if the visual is certified and I've used the latest version. Anyway up to two days ago it was OK 

On web I've this error:

"To see this custom visual, add it to this report first:

TornadoChart1452517688218, see details (here below)

Activity ID: 7c626406-6ab9-46a2-966c-7995664fe062
Request ID: 8cf5e0aa-d8c5-ea11-5494-482d9591103e
Correlation ID: 57be4daf-d1f6-ebf5-ad4a-18e227922b89
Time: Fri Apr 22 2022 12:08:44 GMT+0200 (Central European Summer Time)
Service version: 13.0.18082.40
Client version: 2204.2.10821-train
Cluster URI: https://wabi-us-north-central-h-primary-redirect.analysis.windows.net/

[v-cazheng-msft]

Hi @Frankie_Vannini ,

I’ve tested with Tornado chart on service version(13.0.18082.40, 2204.2.10821-train). As you can see, it works well.

Could you please try these steps if you still have problems on it?

1 Refresh the page or switch to other browsers to see whether issue still happens

2 Republish your report

After that, if issue exits, could you please tell me more details about how you create this visual? Or if it is convenient for you, could you please provide a download link of a sample pbix file that contains your issue? Thanks in advance! And waiting for your reply!

Best Regards,

Community Support Team _ Caiyun

[Frankie_Vannini]

Hi @v-cazheng-msft 

today it works. I've done nothing different from two days ago and the Dashboard is still the same published two days ago.

I thin it was the same issue that hit the forecast line. Now also the forecast line works as well on service.

Anyway thanks for your help

Krgds

F

[v-cazheng-msft]

Hi @Frankie_Vannini ,

That’s great! Thanks for your confirmation!

Best Regards,

Community Support Team _ Caiyun

[v-cazheng-msft]

Issue has fixed automatically.

[Frankie_Vannini]

Hi @v-cazheng-msft 

Unfortunately it happens again.

That is very strange. Few hours ago it worked, now I've got this error again. Tried different browsers cleaning cache, however the chart is not displayed. I've tried Chrome and Edge (it seems PowerBi doesn't work with Firefox)

However I can see correctly the chart if I use PowerBi from Microsfyt Teams. 

Any Idea?

Activity ID: 7c626406-6ab9-46a2-966c-7995664fe062
Request ID: 2f6a74d2-236d-44e3-c020-0fc1cd07ac3b
Correlation ID: ff919870-c61a-3e08-e472-c8ce2caf60d8
Time: Mon Apr 25 2022 11:17:44 GMT+0200 (Central European Summer Time)
Service version: 13.0.18082.40
Client version: 2204.2.10821-train
Cluster URI: https://wabi-us-north-central-h-primary-redirect.analysis.windows.net/

[Maggie_Chan]

i have the same issue, any idea how to fix pls