Smart Narrative not working when viewed in Service

[jerome1689]

Suddenly Smart Narratives in PowerBI Service is not working. The smart narratives work correctly in Desktop and were previously working in service when published through the app. I get an error now that says " the smart narratives is not supported". This issue is happening on multiple reports across multiple organisations that I have published to.

@av9 @CaronTurner @Anonymous 

[mike_honey]

I've struck this also on multiple reports.

More details here:

https://community.powerbi.com/t5/Desktop/Share-your-thoughts-on-the-new-Smart-Narrative-visual-previ...

[srinivt]

Thanks for reporting this issue. This is a regression and we are currently in the process of rolling out a fix very soon.

[v-chuncz-msft]

@jerome1689 

A similar issue has been reported internally, so stay tuned.

CRI 246723182

[SeanMcLarty]

Smart Narriative seem to be working again.  Phew, I had some half-yearly reports about to kick-off.

[kelseyrondini]

@srinivt - any updates on this? We are still experiencing the issue on our published dashboards.

[srinivt]

The issue was addressed early last week itself. However, some users are still seeing the error because of caching in browser. Please clear your browser caches or open a new incognito browser window & try again. You can also try to apply a new filter which will likely not hit the cache, then you should see your smart narrative textbox working. 

[kelseyrondini]

@srinivt , I've cleared my cache, applied a new filter, and used a new browser. Still experiencing the issue. It looks like the issue resolves for a moment, but when I navigate to a different report page and return the issue is back.

[kelseyrondini]

@srinivt , scratch that - looks like the filter tip works. I applied a completely unrelated filter (index < 10), published, removed filter, published again, and that resolved it! Thanks very much.