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narloo71

Sign-In Window does not launch properly when trying to sign into Organizational Account

Submitted by on ‎10-25-2021 08:56 PM

The window appears to be available but is not accessible i.e. it won't maximize
this has been happening isince October update, and colleagues are reporting the same issue

Status: Accepted
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16 Comments (16 New)
Comments
JGroothedde
Resolver II
Resolver II
‎10-26-2021 01:04 AM

Can you try turning off the 'Power BI Desktop Infrastructure Update' option in the Preview Features section of the options and settings? It's the last option in the list. This fixed the issue for me. Turning on that preview feature makes it so Power BI uses Webview instead of CefSharp. 

 

JGroothedde_0-1635235356320.png

 

narloo71
Regular Visitor
‎10-26-2021 02:36 AM

Hi @JGroothedde 
That option no longer exists for me in the October Release, although it was there in the last update (September).

narloo71_0-1635241008319.png

 

JGroothedde
Resolver II
Resolver II
‎10-26-2021 02:40 AM

Hi @narloo71 that's my bad. I forgot to mention i initially reverted back to the september release of Power BI to solve the issue, but that didn't work until i turned off the preview feature.

So it might be helpful to install the september version! If that's an option for you, you can find it here.

narloo71
Regular Visitor
‎10-26-2021 02:44 AM

@JGroothedde 

Thanks I have installed the previous version and that works fine.

JGroothedde
Resolver II
Resolver II
‎10-26-2021 02:50 AM

Great! Hopefully the issues will be patched out soon.

v-robertq-msft
Community Support
Community Support
‎10-26-2021 11:37 PM

Hi,

According to my research, I think you should first check if you have blocked the pop-up in your browser that is used to open the Power BI service, please refer to this link:

https://support.google.com/chrome/answer/95472?hl=en&co=GENIE.Platform%3DDesktop

 

Best Regards,

Community Support Team _Robert Qin

narloo71
Regular Visitor
‎10-26-2021 11:50 PM

Hi @v-robertq-msft thanks for your response. I've tried allowing all pop-ups in my default broswer but the issue remains. the Authentication window is created, the problem is there is no way to access it. Screenshot below:

narloo71_0-1635317394183.png

 

v-robertq-msft
Community Support
Community Support
‎10-27-2021 12:10 AM

Hi,

According to my test, my Sign-In Window can normally appear when I connected to the Power BI desktop using the Odata connecter, then use the Organizational account to log in:

vrobertqmsft_0-1635318592821.png

 

My Power Bi desktop version is the October version:

vrobertqmsft_1-1635318592823.png

 

Best Regards,

Community Support Team _Robert Qin

v-robertq-msft
Community Support
Community Support
‎10-27-2021 12:10 AM
Status changed to: Investigating
 
Anonymous
Not applicable
‎10-27-2021 09:59 AM

My organization is also struggling with this bug. Please let us know how we can proceed. We have tried PowerBI desktop/store. We have installed WebView2, Enabled/Disabled new Infrastructure Preview functionality. We have tried making Edge default browser etc. Nothing helps, I guess this needs to get ultimate attention from the PowerBI developers. we are actually unable to serve our customers. 

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