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Scorecard Metrics not Staying Up to Date

Hello Support,


I am hoping someone can help me solve a recent issue with my scorecards. Starting 3/7/23 my scorecard goals are not staying updated with the linked reports. 

I have multiple Metrics linked directly to reports. 


The scorecards are no longer auatomatically updating. I have to manually update them by refreshing the connection to the report. Even though the report is automatically refreshing



I have both the report and scorecard data sets set to automatically updated multiple times a day. And despite those occuring without errors the data in the scorecard is not updating. This is causing issues with our performance KPIs.



I have not changed anything in either report to cause the changes. I have even added new goals that are also not updating. 

Status: Delivered

Hi @kaylastarr ,

Seems the issue was resolved, please try again in your side.


Best regards,

Community Support Team_yanjiang

Helper II

@FK3 that's good to know, but not the explanation in our case, since the dataset is refreshing daily just fine and the related report is in daily use. It's only the scorecard that isn't refreshing.

Helper II

Just got the final answer from Support: "We never supported automated metric refreshes that are connected to Datamart-based reports. "


So, it doesn't work, and it isn't going to work. Hmm.

Frequent Visitor

Hi there. Same issue here. Is this issue resolved?

Frequent Visitor

Hiya@kaylastarr, @v-yanjiang-msft 


I am still facing this issue. Was this issue resolved?



New Member

@kaylastarr  @v-yangliu-msft 
Still experiencing this issue. Please provide an update