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Reports refresh erroring out

Submitted by Anonymous on ‎09-12-2023 04:38 AM

Reports have been erroring and stuck in a refresh loop since 09/10/2023

 

Gateway is online and reports locally refresh normally

 

  • Cluster URIWABI-US-NORTH-CENTRAL-B-redirect.analysis.windows.net
  • Activity IDb8147d66-0a01-4d1a-987f-20d2df4a817a
  • Request IDc16885cf-5ad3-49f2-b872-5e09fc02a7cf
Status: Investigating
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2 Comments (2 New)
Comments
Anonymous
Not applicable
‎09-12-2023 08:09 AM

{"error":{"code":"DM_GWPipeline_Gateway_TimeoutError","pbi.error":{"code":"DM_GWPipeline_Gateway_TimeoutError","parameters":{},"details":[],"exceptionCulprit":1}}} 

Anonymous
Not applicable
‎09-13-2023 02:09 AM

Hi @Anonymous ,

 

To troubleshoot this issue, you may want to try the following steps:

  1. Check your network connectivity to ensure that there are no issues with your internet connection or firewall settings.
  2. Verify that the data source is accessible and that there are no issues with the credentials or permissions.
  3. Upgrade to the latest version of the gateway.

 

Best Regards,

Community Support Team _ Neeko

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