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CMorgado

Reports Refreshing for 2 hours

Submitted by Advocate I on ‎02-02-2023 12:14 AM

Good morning,

 

This morning our reports in Power BI Online started refreshing at 7AM CET and at 9 AM CET it was still not finished.

Had to cancel all manually to run the urgent ones individually.

Could you please investigate?

 

Thank you,

Catarina Morgado

Status: Investigating

Hi @CMorgado ,

 

I checked the service status and it shows that Europe is normal.
Are your reports keeping a constant refresh state? Like it's stuck and there's no error message, such as a timeout?
Do you have multiple processes refreshing at the same time?

vcaitlynmstf_0-1675387430140.png

 

Best Regards,
Community Support Team _ Caitlyn

 

 

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2 Comments (2 New)
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v-xiaoyan-msft
Community Support
Community Support
‎02-02-2023 05:26 PM
Status changed to: Investigating

Hi @CMorgado ,

 

I checked the service status and it shows that Europe is normal.
Are your reports keeping a constant refresh state? Like it's stuck and there's no error message, such as a timeout?
Do you have multiple processes refreshing at the same time?

vcaitlynmstf_0-1675387430140.png

 

Best Regards,
Community Support Team _ Caitlyn

 

 

CMorgado
Advocate I
Advocate I
‎02-05-2023 12:28 PM

Hello, @v-xiaoyan-msft ,

 

There was an outage with Snowflake that was causing the reports not to refresh.

Would it be possible that power bi refresh fails instead of being kept on refresh for 2 hours in scenarios like this?

 

Thank you,

Catarina Morgado

 

 

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