Reports Refreshing for 2 hours

[Anonymous]

Good morning,

This morning our reports in Power BI Online started refreshing at 7AM CET and at 9 AM CET it was still not finished.

Had to cancel all manually to run the urgent ones individually.

Could you please investigate?

Thank you,

Catarina Morgado

[Anonymous]

Hi @Anonymous ,

I checked the service status and it shows that Europe is normal.
Are your reports keeping a constant refresh state? Like it's stuck and there's no error message, such as a timeout?
Do you have multiple processes refreshing at the same time?

Best Regards,
Community Support Team _ Caitlyn

[Anonymous]

Hello, @Anonymous ,

There was an outage with Snowflake that was causing the reports not to refresh.

Would it be possible that power bi refresh fails instead of being kept on refresh for 2 hours in scenarios like this?

Thank you,

Catarina Morgado