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JohanV

PowerBI desktop not starting - stuck on splash load screen

Submitted by on ‎12-13-2022 01:47 PM

Hi all - My PowerBI Desktop does not start up - just hangs on the splash start screen with no error messages. I have noticed other posts in various communities on this issue but no clear solutions. Has been working fine so far. Just stopped working this monring. No (known) changes to my setup. Running Windows 11. I have already downloaded latest version of PowerBI desktop and reinstalled but no joy.

Status: Investigating
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7 Comments (7 New)
Comments
Anonymous
Not applicable
‎12-13-2022 06:10 PM

Hi @JohanV ,

 

Based on the information you provided it is not possible to determine exactly what is causing this.
Did you download the PowerBI desktop from the Microsoft app store or through the official website link?
Please download it from the official download address and run it as administrator to see if it helps.

Download Microsoft Power BI Desktop from Official Microsoft Download Center

 

 

Best regards.
Community Support Team_ Caitlyn

 

 

KSUTuba
New Member
‎01-05-2023 10:27 AM

I have the same issue.  I have completed the download from the link, and updated Power BI.  I have run it as administrator and the same results.  All I get is the power BI Slash screen.  

fmd
New Member
‎01-16-2023 11:49 PM

+1 Same issue

 

PBI Desktop stay in spalsh screen

Anonymous
Not applicable
‎01-19-2023 02:16 PM

Exact same issue as above after installing Dec 2022 update.  Uninstalled and reinstalled July 2022 update.  Same results.  Both x64.  Will not proceed past spalsh screen with either version install.  Been using PBI x64 on this machine successfully for years.  Must depend upon PBI to perform my job.

pinoaino
Advocate I
Advocate I
‎02-23-2023 07:38 AM

Same problem for me but with the on-premises RS version, when a lunch Power BI Desktop RS I get a freezed splash screen.
Sometime, I don't why, after 10 minutes or more after the splash screen all goes right and the IDE start as expectd, sometime this happened after the remote desktop session is timeout.
The server machine is in an internet isolated environment as for firm enterprise policy.

The server is on a VMWare virtual machine riched via Remote Desktop:
- Windows Server 2016 Standard Edition, 64-bit Operatin System, x64-based processor
- .Net Framework 4.8.03761
- Browser: Microsoft Edge 109.0.1518.78 (64-bit), enterprise edition.
- Microsoft Edge WebView2 Runtime version: 109.0.1518.78
- RAM: 32 GB
- Display resolution: 1920x1080
- No display customization settings
- Processor: Intel Xeon CPU E5-2699 v4 @ 2.20GHz (6 processor)
- Power BI Desktop x64 (January 2023), ver 2.112.1421.0   (official version ! 🙂 )
- Power BI Report Server Ver. 15.0.1111.115
- Antivirus: Symantec Endpoint Protection (ver 14.3.558.0000)


I've used the suggested workaround about WebView2 problems adding a variable to local user:
WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS --disable-features=RendererCodeIntegrity

but notthing to do!

 

-------Today 24/02/2023 news (a little workarround)-------even if not acceptable i found a workaround for me...

 

I've disinstalled Power BI Desktop RS and reinstalled,

now I found that if I start the app from icon rather than from file PBIX to open and work on, the app start albeit slowly but surely.

By this way, I notice that in the task bar I see two task, the splash screen and the desktop IDE but rather than the fail case now in the task IDE preview seems with object completed and loaded before the official complete load of the app.

Instead, if I double click on the PBIX file icon, the IDE preview, in task bar, is stripped of objects and obviously nothing loads even after 30 minutes

 

Shcreenshot after double click on PIBX file:

PowerBI Desktop RS not load loop on splash screen.png

 

Workaround, launch Power BI Desktop RS from app icon instead:

PowerBI Desktop RS not load workarround.png

 

May be a policy on the server that oppose the IDE load?

strahor
Regular Visitor
‎03-09-2023 01:07 PM

I've noticed there were only 2 programs/features updated since the last time I successfully used PowerBI for desktop:
Microsoft Edge
&
Microsoft Edge WebView2 Runtime

My colleagues have had the same issue, and the same updates applied to the Edge components. No Windows updates on any machine. So that's where I put my attention. 

After different attempts to solve the issue, I realised that Microsoft Edge has been disabled on Windows Startup. So, I just enabled it.
And it worked for me!
Hope it will work for you too.

 

Best regards

germo
Advocate IV
Advocate IV
‎05-29-2024 10:08 PM

I have the same issue. 2 different versions (explicit and from store) have been installed and working fine last week. Yesterday I got the never ending empty splash screen in both apps. I spent some hours to try to solve without success. I uninstalled and reinstalled the apps, tried to start as Administrator, did some steps with environment variables regarding webpart 2, nothing helps. When I sort installed programs by date then I see a lot of updated programs since my last successful Power BI usage, including Edge.

It's really hard for me, if I can't use Power BI desktop, because my business depends on Microsoft BI.

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