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PowerBI Desktop fails to start

Recently power bi desktop (latest version) stoped being able to start. Sometimes I get just simple dialog box with descripotion: "A connection cannot be made. Ensure that the server is running.".

And sometimes more detailed error (below).

 

 

Feedback Type:
Frown (Error)

Timestamp:
2018-03-16T20:55:30.3768399Z

Local Time:
2018-03-16T13:55:30.3768399-07:00

Session ID:
022d88bb-42ab-410d-a136-8cfb67a5a9c0

Release:
March 2018

Product Version:
2.56.5023.942 (PBIDesktop) (x64)

Stack Trace:
at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name, IEnumerable`1 resolverOverrides)
at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name, ResolverOverride[] resolverOverrides)
at Microsoft.Practices.Unity.UnityContainerExtensions.Resolve[T](IUnityContainer container, ResolverOverride[] overrides)
at Microsoft.Mashup.Host.Document.DependencyInjectionService.Resolve[T]()
at Microsoft.PowerBI.Client.Program.<>c__DisplayClassa.<Main>b__0()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

OS Version:
Microsoft Windows NT 10.0.16299.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 461308]

Peak Virtual Memory:
33.4 GB

Private Memory:
163 MB

Peak Working Set:
248 MB

IE Version:
11.309.16299.0

User ID:
6e3cbbaf-a4a8-4d09-9d43-9458c097eea7

Telemetry Enabled:
True

DPI Scale:
175%

Supported Services:
Power BI

Status: New
Comments
pbiuservabd
Frequent Visitor

I am also having the same problem, since I updated to latest March  2018 version. I have tried uninstalling and reinstalling several times in two different machines, but it did not worked. Please help.

v-qiuyu-msft
Community Support

Hi all, 

 

This is a known issue. Please try the workaround here to see if the issue is solved. 

 

q3.PNG

 

Best Regards,
Qiuyun Yu 

 

 

DerekW
New Member

I still have the issue after running the command posted here.  When I run the command, it says "Reset not needed.  Already running inbox binaries."

 

This is super-frustrating.  I just need to make a quick change to a report, but have lost most of a day trying to figure this out.  Uninstall / Reinstall / End Task, try again.  Run as admin, End Task, try again...

 

How can I get support?  I'm not an admin on my tenant....