Power BI Service keeps prompting for login infromation

[Anonymous]

About a few weeks ago, our users started getting prompted (not everyone...it was very random) to create an account (or put in email to search for account) when going to powerbi.com. Internally, IT has told me that no change was made. After searching the PBI community, I found a couple others experiencing the same problem around the same time. Did Microsoft make any sort of change that could have caused this?

[v-cazheng-msft]

Hi @Anonymous ,

Do you mean part of users will see the following log in page when trying to access the content in Power BI service(app.powerbi.com)? May I know how they access Power BI service? By inputting app.powerbi.com in the address bar of browser or by any link to a report/dashboard and so on?  Are these users internal users or external users of your organization? Are you sure they all have the required license?

Best Regards,

Community Support Team _ Caiyun

[Anonymous]

Thanks for reading over this. Yes, people get promped for this when accessing app.powerbi.com. Most people go directly there (via a bookmark) or they get a report link shared with them. Either way, it's all going to the Power BI Service. These are all internal users and yes, I'm confident they hold Pro licenses. It's some of our power users that definitely have a pro license. Would it make more sense to create a case over at https://serviceshub.microsoft.com/ ? My company's Microsoft rep just got me set up there. Thanks.

[Anonymous]

This can be closed. I heard back from a Microsoft Support Engineer and some patches were deployed to address this.

[v-cazheng-msft]

Hi @Anonymous ,

Thanks for your share! That’s great!

Best Regards,

Community Support Team _ Caiyun

[v-cazheng-msft]

Patch will be deployed to address this issue.