Power BI Desktop not working without internet

[Newbie1]

Hi

My Power BI Desktop is not working without Internet. I am unable to open even a blank file. I use it offline for demo purposes and at times, to do development while travelling( where internet is not there).

Following are details of Frown error:

Timestamp:
2018-02-21T12:10:25.1401643Z

Local Time:
2018-02-21T12:10:25.1401643+00:00

Session ID:
2c925bf0-4d00-46ba-ba81-9435e575ff2e

Release:
February 2018

Product Version:
2.55.5010.641 (PBIDesktop) (x64)

Error Message:
Object reference not set to an instance of an object.

Stack Trace:
System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.PowerBI.Client.Windows.PowerBIService.CloudConfigurationManager.SetCloud(String emailAddress)
at Microsoft.PowerBI.Client.Windows.PowerBIService.AuthenticationManager.TryGetUserIdentityInfo(UserIdentityInfo& userIdentityInfo)
at Microsoft.PowerBI.Client.Windows.PowerBIService.AuthenticationManager.EnsureSignInStatusInitialized()
at Microsoft.PowerBI.Client.Windows.PowerBIService.AuthenticationManager.get_IsSignedIn()
at Microsoft.PowerBI.Client.Windows.Ux.RibbonSignInForm.UpdateUsernameLabel()
at Microsoft.PowerBI.Client.Windows.Ux.RibbonSignInForm..ctor(IWin32Window ownerWindow, WindowsHost windowsHost, IWindowService windowService, ICloudConfigurationManager cloudManager, IAuthenticationManager authenticationManager, IAuthenticationUIHandler authenticationUIHandler, IPowerBIServiceClient powerbiServiceClient, IEventAggregationService eventAggregationService, IPowerBITelemetryService powerbiTelemetryService, IExceptionHandler exceptionHandler, Boolean showLoginButton)
at Microsoft.PowerBI.Client.Windows.MainWindow..ctor(IPowerBIWindowServiceFactory windowServiceFactory, IEventAggregationService eventAggregationService, IFileOperationUIHandler fileOperationUIHandler, IFileManager fileManager, IModelAuthoringRoutingService modelAuthoringRoutingService, IUIBlockingService uiBlockingService, ISchemaItemActivationService schemaItemActivationService, IViewSelectionService viewSelectionService, IUpdateNotificationManager updateNotificationManager, IPowerBIStringProvider stringProvider, IPowerBITelemetryService telemetryService, ITypeNameProvider typeNameProvider, WindowsHost windowsHost, MainWindowParameters initializationParameters, FormulaHistoryManager formulaHistoryManager, IReportManager reportManager, IPowerBIServiceClient powerBIServiceClient, IAuthenticationManager authenticationManager, IAuthenticationUIHandler authenticationUIHandler, ICloudConfigurationManager cloudManager, ApplicationTracingHost applicationTracingHost, IFileHistoryManager fileHistoryManager, ICefBrowserFactory cefBrowserFactory, IDiagramViewManager diagramViewManager, IPowerBISettings powerBISettings, IModelProxy modelProxy, IAnalysisServicesLoadContextFactory analysisServicesLoadContextFactory, IApplicationCommands applicationCommands, IUISettings uiSettings, IFileDialogManager fileDialogManager, EditorScaler editorScaler)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClassa.<Main>b__0()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.ClientShared.FeedbackErrorInfo..ctor(String message, Exception exception)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWin32Window activeWindow, WindowsHost windowsHost, FeedbackPackageInfo feedbackPackageInfo, Exception e)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


OS Version:
Microsoft Windows NT 10.0.15063.0 (x64 en-GB)

CLR Version:
4.7 or later [Release Number = 460798]

Peak Virtual Memory:
33.6 GB

Private Memory:
204 MB

Peak Working Set:
293 MB

IE Version:
11.909.15063.0



Telemetry Enabled:
True

WER Parameters:
{"AppName":"PBIDesktop","AppVersion":"2.55.5010.641","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.PowerBIService.CloudConfigurationManager","Error":"System.NullReferenceException","MethodDef":"SetCloud","ErrorOffset":"371"}

WER Reported:
True

DPI Scale:
125%

Supported Services:
Power BI

[v-qiuyu-msft]

Hi @Newbie1,

I have reported this issue internally: CRI 60944167. Will update here once I get any information. 

Best Regards,
Qiuyun Yu 

[mussol_]

Hello, I posted the same problem and closed because I see there are other posts with the same problem.

My solution was to downgrade to the PBI Desktop issued  by January, this release works fine off line.

I hope that it will be solved in the march issue.

I hope this solution will help you also.

Regards,

Josep.

[Anonymous]

me too. still waiting for solution. 

http://community.powerbi.com/t5/Desktop/Power-BI-Desktop-does-not-open-when-computer-is-offline/m-p/...

[v-qiuyu-msft]

Hi all, 

I got information that the issue will be fixed in March release. Please test again after Power BI desktop March version is released. 

Best Regards,
Qiuyun Yu 

[v-qiuyu-msft]

Hi all, 

Based on my test the issue is fixed in March desktop release on my side. Please update it in your scenario to test it. 

Best Regards,

Qiuyun Yu 

[Newbie1]

Yes. It has been fixed. Thanks

[raltech]

Facing the same issue in September 2022 with version from windows store