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Shashi_Pothu-99

Power BI Desktop Unable To Open Getting Error

Submitted by on ‎04-09-2024 06:13 AM

Dear PowerBI Team,

 

Showing an error while opening powerBI desktop,

 

I tried serveral times by unstalling and installing, fixed compatibility issues also from troubleshoot setting desites done everything not opening the same Errot showing "External components has thrown an exception"

 

Looking for accurate solution from you,

 

 

Thanks & Regards

Shashi

 

 

Status: Investigating

Hi @Shashi_Pothu-99 ,

 

Based on the above information, your issue is complex which may need to collect log files for further troubleshooting. Since community support engineers don't have that access, I would suggest opening a Support Ticket. If you are a Power BI Pro or Fabric licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you. 
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,
Community Support Team _ Caitlyn

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1 Comment (1 New)
Comments
v-xiaoyan-msft
Community Support
Community Support
‎04-10-2024 12:16 AM
Status changed to: Investigating

Hi @Shashi_Pothu-99 ,

 

Based on the above information, your issue is complex which may need to collect log files for further troubleshooting. Since community support engineers don't have that access, I would suggest opening a Support Ticket. If you are a Power BI Pro or Fabric licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you. 
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,
Community Support Team _ Caitlyn

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