Page hang when I try to login for the first time

[cq917]

Hi 

Page will hang after I sign in the power BI and the following message will shown

No need to sign up

You already have a license for Microsoft Power BI.

my email is chenqian@juran.com.cn

Thanks,

Crystsal

[v-haibl-msft]

@cq917

Do you mean that you have already sign up for Power BI with chenqian@juran.com.cn, but when you go to https://app.powerbi.com and try to sign in with chenqian@juran.com.cn, the page will hang and give a message: No need to sign up. You already have a license for Microsoft Power BI?

Best Regards,
Herbert

[cq917]

Hi Herbert, Thanks for your reply. Yes, correct. I've sign up the account, but cannot sign in with the given message. Best Regards, Crystal

[v-haibl-msft]

@cq917

Could you please provide screenshot for it and help to collect the fiddler traces during sign in? Then share the .saz file to me through online file service like OneDrive.

Best Regards,
Herbert