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Shree_185

POWER BI report server Desktop May 2021 Error while opening POWER BI

Submitted by Helper I on ‎11-08-2021 10:05 AM

We are using the PBIRS server May 2021 and RS desktop May 2021. While opening RS desktop getting an error.

 

Shree_185_0-1636394622642.png

 

Shree_185_1-1636394658317.png

 

Any suggestions?

Status: Investigating

Hi @Shree_185 

 

Thanks for your feedback. I got it. If so, please try these solutions.

1 Uninstall your desktop again, but this time please delete content in the following path: C:\Users\yourusername\AppData\Local\Microsoft\Power BI Desktop
Then, reinstall this application with "Run as administrator"

 

2 If the above solution is not applicable to your situation, please consider updating the version of your report server and desktop or follow this link to ask a support engineer for further help.

How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,

Community Support Team _Caiyun

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3 Comments (3 New)
Comments
v-cazheng-msft
Community Support
Community Support
‎11-08-2021 06:12 PM
Status changed to: Needs Info

Hi @Shree_185 

 

May I know whether this issue happens during you intall Power BI Desktop for Reprot Server or it happens when you lanching this application? If this issue happens when you launch it? May I know how you open it? Did you open it by the icon or open it with a report?

 

Best Regards,

Community Support Team _Caiyun

Shree_185
Helper I
Helper I
‎11-09-2021 07:17 AM

Well, May 2021 desktop was working fine and suddenly started giving errors. So I had uninstalled and installed it back. The error I got while launching or opening power BI from the Icon. I also ran PBI as an administrator.

v-cazheng-msft
Community Support
Community Support
‎11-09-2021 08:40 PM
Status changed to: Investigating

Hi @Shree_185 

 

Thanks for your feedback. I got it. If so, please try these solutions.

1 Uninstall your desktop again, but this time please delete content in the following path: C:\Users\yourusername\AppData\Local\Microsoft\Power BI Desktop
Then, reinstall this application with "Run as administrator"

 

2 If the above solution is not applicable to your situation, please consider updating the version of your report server and desktop or follow this link to ask a support engineer for further help.

How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,

Community Support Team _Caiyun

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