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ThierryM

On-Premise Datagateway cannot refreshed some report

Submitted by on ‎12-28-2021 11:17 PM

Hi 

I built a new on-premise datagateway with all datasource as same as old one but there is one report that cannot be refreshed.
Error as below
When I use old gateway everything is OK.
-----------------------------------------------------
Data source error: The XML for Analysis request timed out before it was completed. Timeout value: 18000 sec. Table: .
Cluster URI: WABI-SOUTH-EAST-ASIA-redirect.analysis.windows.net
Activity ID: ade38601-f6c8-40c8-a78a-f5af239c56f3
Request ID: 5f20bbeb-69c7-00e0-7b7c-cf2ca912fde2
Time: 2021-12-28 13:46:08Z
-----------------------------------------------------

Status: Investigating

Hi, 

According to the error message, it seems to be a timed-out issue. I think you should check if you have met the refresh time limitation of Power BI:

https://docs.microsoft.com/en-us/power-bi/connect-data/refresh-data

 

If you want to get a solution for this kind of refresh problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

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v-robertq-msft
Community Support
Community Support
‎12-29-2021 05:27 PM
Status changed to: Investigating

Hi, 

According to the error message, it seems to be a timed-out issue. I think you should check if you have met the refresh time limitation of Power BI:

https://docs.microsoft.com/en-us/power-bi/connect-data/refresh-data

 

If you want to get a solution for this kind of refresh problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

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