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Log On / Auto Log On Issue

For context – My company runs a service for one of our clients, a large part of which is performance reporting through Power BI dashboards. A team here has been building these dashboards over the last few months so that a team contracted to the client on-site (the end users who the dashboard is being built for) can track their performance etc. They have primary email addresses registered with the client (e.g. chris@client.com), with their secondary address as their company (standard) address (chris@mycompany.com).

 

In short because we have multiple email address (as the client demands) when logging on we are redirect to the wrong email account, which is not licenced correctly. There doesn’t seem to be anything we can do to prevent this, we have of course tried logging off and logging back on but the same auto log on event occurs each time.

Status: Needs Info
Comments
v-haibl-msft
Microsoft Employee

@NMSEY

 

Which email address is licenced with Power BI Pro, chris@client.com or chris@mycompany.com?

Do you mean when the user sign in PBI Service with chris@mycompany.com, the account actually logged in is chris@client.com?

Have you tried to sign in to PBI Service using the Private Browsing mode of browser?

 

Best Regards,
Herbert

Vicky_Song
Impactful Individual
Status changed to: Needs Info
 
NMSEY
New Member

Hi,

 

chris@mycompany.com is the account that is licenced, but when we log on we are auto logged on as chris@client.com.

 

I have never tried private browsing but I will now try this out.

NMSEY
New Member

 @Vicky_Song Please see comment above

NMSEY
New Member

@v-haibl-msft Please see comment bove

v-haibl-msft
Microsoft Employee

@NMSEY

 

Have you tried private browsing? Does it work?

 

Best Regards,
Herbert